Front Desk/ Patient Relations Coordinator

Evolve Physical Therapy & Sports Rehabilitation, a highly-regarded sports medicine/orthopedic clinic with locations on the Upper East Side of Manhattan and Syosset, NY, is seeking an experienced and dynamic individual to join our team as a Front Desk/ Patient Relations Coordinator at our Upper East Side location. This position is ideally suited for someone with a background in customer service and sales, who is passionate about providing excellent patient care and driving patient referrals to our out-of-network practice.

Key Responsibilities:

Customer Engagement and Sales:

• Create a welcoming and friendly atmosphere by greeting patients and ensuring their needs are met.
• Utilize your exceptional customer service skills to provide support and answer patient inquiries.
• Apply your previous sales experience to promote additional services or products that may benefit patients, with a focus on driving patient referrals to our out-of-network practice.

Administrative Tasks:

• Efficiently manage patient scheduling to optimize clinic workflow and minimize wait times.
• Conduct check-in and check-out procedures with attention to detail, accuracy, and efficiency.
• Utilize your previous experience with insurance procedures to verify coverage, obtain authorizations, and handle financial transactions.
• Maintain and update patient records in our electronic system, ensuring accuracy and confidentiality.

Communication and Teamwork:

• Demonstrate excellent telephone skills when addressing patient inquiries and scheduling appointments.
• Collaborate effectively with the clinical team to ensure seamless patient care and coordination.
• Participate in out-of-network insurance consultations, providing valuable information and assistance to potential patients.

Additional Requirements:

• Utilize your sales skills to educate patients about the benefits of receiving treatment at an out-of-network practice.
• Availability to work weekends is necessary to accommodate our patients' needs.

Qualifications:

• Your previous experience in customer service and sales will enable you to excel in this role, especially when promoting our out-of-network practice.
• Adept at multitasking and managing competing priorities in a fast-paced environment.
• Possess strong telephone skills and the ability to provide exceptional customer service.
• Excellent time management and organizational abilities to ensure efficient clinic operations.
• Attention to detail is crucial when handling scheduling, insurance verifications, and financial transactions.
• A professional demeanor, coupled with a team-oriented and upbeat personality, is essential for fostering positive patient interactions.

Physical Therapy & or Sports Medicine experience preferred but not required.

Job Types: Full Time

Work Remotely

• No

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Medical Specialty:

• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $35,000 - $40,000