What are the responsibilities and job description for the Systems Management Technologist position at Evolver Federal?
Job Title:
Systems Management Technologist (IMO)
Job Summary:
We are seeking a Systems Management Technologist (IMO) to provide Tier 2 technical and functional support onsite, remotely, over the phone and/or via email. The successful candidate will be responsible for providing dedicated Tier 2 Functional Customer Support, user account management, monitoring of support ticketing and reporting systems, and conducting analysis and refinement of IT/IM system(s).
Key Responsibilities:
- Provide Tier 2 Application helpdesk support for all current and future applications.
- User Account management.
- Monitor support ticketing and reporting systems.
- Classroom and Video Teleconference support.
- Update and maintain software application roles and account access.
- Conduct analysis, refinement and modernization of IT/IM system(s) that support Command and Control, education/training, and distribution and delivery.
- Support the analysis of the IT/IM architecture impacting dynamic network access and services to Soldiers, civilians, contractors, and partners at all locations.
- Monitor and track training and compliance.
- Coordination of actions to resolve cyber-attacks/incidents on command assets with external and subordinate organizations.
- Provide technical analysis of Information Technology (IT) Purchase Requests.
Requirements:
- Must be a United States (US) Citizen.
- Must be able to pass a comprehensive background check, inclusive of drug screening.
- Must reside within a commutable distance of Ft. Knox, KY to work onsite full time.
- Must have and maintain at least one of the following certifications to meet DoD 8570 IAT Level II requirements: Security CE, CCNA Security, CySA , GICSP, GSEC, CND, or SSCP.
- Bachelor's Degree or One to two years of experience in a related field may be substituted for the degree.
- Must be willing to travel if/when needed to other customer locations within the United States (U.S.) and to U.S. territories (approximately 10%).
Preferred Qualifications:
- Three years of IT support experience
- Possess a thorough knowledge and experience of the Army organizational structure, mission objectives, function, procedures, agency regulations, and policy pertaining to the Department of the Army.
