What are the responsibilities and job description for the Customer Service Specialist position at Evonik?
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
https
://careers.evonik.com/en/about/meet-the-team/
RESPONSIBILITIES
- Receives , e-mails, and web technologies and applies knowledge of the assigned business areas in the Order to Cash process, to efficiently and accurately plan and coordinate customer orders, credits and complaints, returns, sample requests and request for product information.
- Plans and coordinates delivery dates with customers based on product availability
- Plans and coordinates shipment with overseas logistics personnel
- Tracks and traces order ship date, customs clearance and delivery in regard to direct to customer deliveries from overseas plants using SAP and Excel tracking sheets
- Coordinates order logistics with external warehouse personnel to meet customer and sales expectations
- Maintains vendor, material and customer master data in support of the requirements
- Responds to customer inquiries
- Provides support to the Marketing and Sales Professionals in an effort to develop business relationships and promote sales
- Audits and monitors consignment inventories
- Key user of inventory controlling transactions in the SAP system
- Collects, creates, maintains and orders all samples
- Collects and distributes documents for audit in support of the controller
- Acts as the key backup to Customer Service and Supply Chain colleagues.
- High level of support and training to the Customer Service Department
REQUIREMENTS
- College Education (4 year business degree) or equivalent experience.
- Logistics Experience with import / export operations and rail and tank movements
- SAP experience, proficient
- Proficient user of Microsoft Office – Word, Excel and Power Point
- Ability to mulit-task
- Ability to work independently
- Ability to work in a team environment
- Excellent organizational skills
- Excellent verbal and written communication skills
- Proficient note taking skills
- Must have a keen attention to detail
- Clear voice
- Professional Tone
- The ability to prioritize
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our
careers
portal
. Further information about Evonik as Employer can be found at https://careers.evonik.com
.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:
Samantha Burge [C]
Company is
Evonik Corporation
