Contract Logistics Customer Service Specialist

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Piscataway site is looking for a new Contract Logistics Customer Service Specialist to join our Contract Logistics team. Your Role The Customer Service Representative for Digital Returns is responsible for the clerical day to day duties within the department. They will report to the Lead for the department, and work alongside the CSRs and team to accomplish these tasks. Schedule: Monday – Friday or Tuesday-Saturday Shift: 8am – 4:30 pm Your Responsibilities Support with flexibility other areas of the operation as needed Understand that additional hours/days of work will be needed as volumes dictate, particularly during special events or customer exceptions QSHE – Follow requirements as dictated by the QSHE team. Assist in preparation and successful passing of internal audits KNPS – Help grow and support operations through KNPS continuous improvement culture Participate or support in daily company safety commitments and/or KN Care Read and respond to emails in a timely and professional manner Complete daily assignments Prioritize and complete requests from customer Participate in team meetings Data Entry Processing pending RAs utilizing ATG Ship sample requests, reship bounce backs, client accommodation requests, ect Accurately update hold tag file for any necessary adjustments Resolve open client issues on the ticketing tool (SalesForce) and daily escalation email Open tickets for empty parcels, tech error orders, ect Process exchanges and exceptions Assist Lead and/or Supervisor with daily tasks as needed Support in training and cross training associates within the department Maintain a clean and tidy workspace that meets 5S standards Your Skills and Experiences Warehouse management systems Warehouse processes and interpersonal skills Ability to successfully communicate – both verbal and written Intermediate skills in MS Word and Excel AS400 experience or any WMS experience helpful Proficient Data Entry Skills Ability to follow through and provide excellent customer service Ability to efficiently solve problems Ability to establish priorities and accomplish multiple tasks Must be organized Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code] About Kuehne+Nagel With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. CONTACT US Talent Acquisition USA.Talent.Acquisition@Kuehne-Nagel.com