What are the responsibilities and job description for the 3PL Customer Service Representative position at Market Speed Logistics?
OVERVIEW
We are looking for a driven individual capable of managing different accounts while treating each customer as though they were your only one to work in our multi-client 3PL warehouse. This individual will be the in house contact for customers and affiliates, help ensure customer accounts stay up to date and adhere to company standards.
KEY RESPONSIBILITIES
- Maintain all customer related master data (including but not limited to item set up, account set up, and routing)
- Process/Input customer orders, review Daily EDI transmitted edits and make any potential corrections. Manually enter orders as necessary
- Coordinate all customer needs through the appropriate departments, including special requests – expedites, shipping routing, special receiving requests, compliance guidelines, special processes, etc.
- Maintain open communication with customers to continually develop relationships and rapport
- Release all orders timely and properly with all required details. Track order fulfillment progress and proactively communicate exceptions to customer and management
- Follow up with other departments to ensure the service standards are being met.
- Respond to order-related customer inquiries and complaints in a timely and accurate fashion
- Provide forecasts to internal departments for expected volumes, launches and special programs to allow proper planning and execution
- Assist finance department in chargeback disputes and provide documentation as needed
- Provide coverage for co-workers who are out of office to ensure full coverage
- Other duties as assigned as necessary
REQUIRED SKILLS
- Exceptional verbal and written communication
- Solid problem solving & decision-making skills
- Strong sense of urgency and ability to work in a fast-paced environment
- Ability to maintain an upbeat and positive attitude at all times
- Promotes a constructive team atmosphere, reflects team values, contributes actively to the team’s success
- Strong organization skills and multi-tasking capabilities
- Strong work ethic and ability to work OT as needed
- Handle difficult situations tactfully
- Highly proficient computer skills including Microsoft Office specifically with Microsoft
Excel
- Minimum 3 years in a 3PL multi-client environment
- Minimum of 2 years in a Customer Representative/Account Management role
- The ability to create and maintain positive relationships with both external customers and internal departments
- Growth-oriented individuals with the drive to succeed professionally
PREFERRED SKILLS
- 3PL Central Software
- Background in Health and Beauty environment
OTHER INFORMATION
This is a full-time position based out of our Cranbury, NJ building. Days of work are Monday through Friday during regular business hours. This position may require long hours and some weekend work as necessary to meet the business obligations.
This role also requires the ability to lift items, bend, or stand as necessary.
The environmental characteristic for this position is a warehouse/distribution setting.
Candidates should be able to life and carry up to 50 lbs. and comply with OSHA standards.
Market Speed Logistics is experiencing rapid growth and we are looking for team members that will grow alongside us and help us get to the next level. We are eager to attract the best candidates, so we offer competitive compensation and a generous benefits package, including health insurance (medical, dental and vision), 401(k), paid holidays and more.
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Experience:
- Third Party Logistics: 2 years (Required)
- Inventory management: 2 years (Required)
- EDI: 2 years (Required)
- Warehouse distribution: 2 years (Required)
- Account Management: 3 years (Required)
- Order fulfillment: 3 years (Required)
- Order entry: 3 years (Required)
- Microsoft Excel: 3 years (Required)
Work Location: In person
Salary : $62,000
