What are the responsibilities and job description for the Plumbing Dispatcher and Coordinator position at Ex-Stink Plumbing & Sewer?
Job Overview
We are seeking an experienced and detail-oriented Dispatch Manager to oversee our transportation operations. The ideal candidate will be responsible for coordinating the dispatching of vehicles, managing fleet logistics, and ensuring efficient communication between drivers and clients. This role requires strong analytical skills, excellent communication abilities, and a solid understanding of supply chain management.
Responsibilities
- Receiving customer calls, scheduling plumbing technicians to service calls at customer locations.
- Utilize GPS technology and fleet management systems to optimize routes and monitor vehicle performance.
- Communicate effectively with drivers, clients, and other departments to coordinate schedules and resolve issues.
- Maintaining accurate records of service calls and work orders and providing customer service while managing the dispatch schedule to optimize scheduling efficiency.
- Preparing Invoices to be billed and having the proper computer knowledge to do so.
Qualifications
- Proven experience in dispatch management or a related field within the plumbing industry.
- Proficiency in using dispatch software, including housecall Pro would be huge plus.
- Excellent analytical skills with the ability to interpret data for decision-making purposes.
- Exceptional communication skills, both verbal and written, with a focus on customer service excellence.
- Ability to type efficiently while managing multiple tasks simultaneously in a fast-paced environment.
- Familiarity with GPS technology and fleet management practices is preferred.
- Excellent clerical and organizational skills to keep track of schedules, routes and personnel
Join our team as a Dispatch and coordinator where you will play a critical role in ensuring the smooth operation of our Plumbing company Ex-Stink Plumbing and Sewer.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends
Ability to Commute:
- Fox Lake, IL 60020 (Required)
Ability to Relocate:
- Fox Lake, IL 60020: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $22