What are the responsibilities and job description for the People Operations Coordinator position at Exact Medicare?
About Exact Medicare
Company Overview
Exact Medicare was founded with a clear vision: to simplify the complex world of Medicare for retirees and provide them with the confidence they need to make informed healthcare decisions. What started as a humble operation with a deep understanding of the challenges retirees face—endless mail, confusing options, and relentless calls—has since grown into something truly special. Today, we’re proud to be recognized as the fastest growing Medicare brokerage firm in America. We’ve expanded nationwide, bringing together some of the most trusted agencies in the country. Hundreds of independent licensed sales agents have joined our ranks, and we’ve attracted world-class talent to our corporate team. As we’ve come together and joined forces on this amazing journey, we’re all empowered by our core values, which drive everything we do.
Our Core Values
- Extreme Ownership: We take ownership of our actions and responsibilities, delivering the best possible results for our clients.
- Above Reproach: We uphold the highest standards of integrity and ethics in all interactions and decisions.
- Culture of Candor: We foster a culture of open and honest communication, valuing ideas and feedback to continuously improve.
- Atomic Growth: We are committed to continuous personal and organizational growth to better serve our clients and community.
Position Overview
Do you love keeping things organized, making processes smoother, and being the go-to person for all the things? Are you the kind of person who gets excited about color-coded spreadsheets and a well-run onboarding process? If so, we need you on our team.
As our People Operations Coordinator, you’ll be the behind-the-scenes hero of our People Ops team. You’ll make sure everything from hiring to employee engagement runs like a well-oiled machine. Need to track down paperwork? No problem. Want to help make the employee experience amazing? That’s your jam. Basically, if it involves people and processes, you’re on it!
Job Duties
- Respond to verification requests from third parties, including lenders, background check agencies, and government entities, while maintaining confidentiality and compliance.
- Manage and process wage garnishments, subpoenas, child support orders, and other legal employment-related documents in coordination with payroll and legal teams.
- Enter, update, and maintain accurate employee information in HRIS systems, ensuring data integrity and confidentiality.
- Serve as the first point of contact for employee questions related to People Ops policies, payroll, benefits, and general inquiries—escalating complex issues as needed.
- Process People-related invoices, track expenses, and ensure accurate billing for vendors, benefits providers, and other HR services.
- Support various People Ops initiatives, such as audits, process optimization, and compliance updates, to improve the efficiency and effectiveness of people operations.
- Maintain and organize employee records, ensuring compliance with company policies and legal retention requirements.
- Support the corporate onboarding process for new hires, including paperwork completion, system setup, and coordination with internal teams to ensure a seamless experience.
Minimum Qualifications
- Experience in HR/People operations, Customer Service, or a related professional support role.
- Ability to understand complexities of employment laws, document retention policies, court orders (e.g., wage garnishments), and general People Operations best practices.
- Ability to effectively handle employee inquiries, explain People Ops policies, and escalate complex issues as needed.
- Experience working with HRIS systems, payroll software, and Microsoft Office (Excel, Word, Outlook) for data management and reporting.
- Proven ability to handle sensitive documents, manage multiple tasks, track invoices, and ensure compliance with company and legal requirements.
- Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred but not required
