What are the responsibilities and job description for the Front Office Coordinator position at Exact Staff?
We are currently seeking a Bilingual FrontOffice Coordinator for a well-known healthcare facility located in Fresno, CA.You will be responsible for checking in with the patient and directing them tothe services needed. You will also be responsible for scheduling appointmentsand making preliminary assessments.
Temp-to-hire
Pay Rate : $21.00
Schedule : Monday-Friday 8 : 00AM-5 : 00PM
Responsibilities :
Welcomepatients as they contact the center personally or by telephone, and explain theservices available, payment categories, and billing procedures.
Schedule appointments; direct walk-inpatients and emergencies as per established policies and procedures.
Answer all incoming calls and route them tothe appropriate staff.
Register all patients per registrationprotocols and collect all documentation.
Generate route slips for each patient andassure that all services provided have been checked out properly.
Reviews and verifies patient coverage ofinsurance or other agencies and computes the charges to be paid by the patient.
Collects deposits or co-pays / deductiblesprior to the patient being seen by the provider per established policies andprocedures. Inform patients of their outstanding balance, collect said balance,and issue cash receipt when monies are collected.
Work closely with Medical, Dental and Nursingstaff to assure smooth patient flow and cut down on waiting time.
Work closely with the health promotionpersonnel and refer them to patients who did not keep their appointment forfollow-up.
Call and remind patient of his / herappointment.
Follow up on “no show” patients on a dailybasis.
Communicate patient’s problem / complaint tothe office manager or his / her designee.
Other related duties as the job requires.
Qualifications :
High School Diploma or general educationdegree (GED)
Formal training from a vocational school oran accredited program
Ability to work under pressure
Ability to relate to patients, throughfamiliarity with medical terminology and triage procedure.
Must believe in health care with dignity forall.
Ability to speak read and write in Englishand Spanish
Hiring Requirements :
Valid identification that proves your rightto work in the United States
As a condition of employment, you may berequired to pass a drug screen and background check
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