What are the responsibilities and job description for the Help Desk Technician I position at Exagen Inc.?
Overview
Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and autoimmune-related diseases, including lupus and rheumatoid arthritis. By leveraging our proprietary Cell-Bound Complement Activation Products, or CB-CAPs, technology, we help get to the real cause of a patient’s symptoms and guide their journey to improved health.
About the Opportunity:
As part of the Information Services (IS) team, the Help Desk Technician will play a vital role in Exagen's technical success. This position will support all aspects of the workstation environment that are utilized for supporting all elements of day-to-day operations for local and remote associates.
The successful candidate will provide a white-glove customer service approach to desktop support. You will work closely with all levels of Exagen associates and need the ability to assess requests for prioritization, completion, or escalation quickly. This is an onsite position.
Location note: This role requires on-site work based out of our Carlsbad and/or Vista locations. Candidates must live within commuting distance.
Responsibilities
Note: Other duties may be assigned.
- Prioritize, process, or escalate help desk tickets timely for local and remote users
- Install, configure, and support workstation system builds
- Install, configure, and troubleshoot software applications on workstations
- Support the workstation's ability to print, scan, and FAX
- Process add, modification, and delete requests to Active Directory and other applications
- Maintain and manage the IT storage rooms (inventory & cleanliness)
- Initiate purchases for IT-related hardware or software & create monthly expense reports
- Conference Room/Audio-Visual set-ups and troubleshooting
- Assisting with mobile phone questions and issues (Android and iOS)
Qualifications
- Possesses advanced abilities in the support of Windows 7 and newer Microsoft desktop operating systems in an Active Directory environment.
- Familiarity with Office 365 Administration and Server Administration is a plus.
- High School diploma required. AA or BS degree in a related field (computer science, information technology) is a plus.
- One year of desktop support or help desk experience in a fast-paced environment is preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
- A Certification or Microsoft Desktop Certification is highly preferred. MCP in Windows 7 or above is a plus.
Pay range: $27.88/hr - $34.13/hr
Salary : $28 - $34
