What are the responsibilities and job description for the Product Manager for Student Success Technology and Analytics position at Excel Campus Activities?
Posting Details
Position Information
Posting Number S06108P Position Title Product Manager for Student Success Technology and Analytics Department Division of Student Success Location Arlington Job Family Student Success Position Status Full-time Work Hours Standard Work Schedule
Monday – Friday; 8:00 am-5:00 pm.
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
Benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
Job Summary
The CRM Product Manager, or Product Manager for Student Success Technology and Analytics, functions as a product manager and will be responsible for supporting the Civitas platform, ensuring its smooth operation and effective use by students, faculty, and staff. The individual will also function as a super-user of the various Civitas analytics platforms, providing relevant insights for stakeholders related to retention and completion trends. This role involves collaboration for implementation of a product adoption and accountability plan, system configuration, user management, ongoing end-user support, and training.
Essential Duties And Responsibilities
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies 1 Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted 3 Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting Number S06108P Position Title Product Manager for Student Success Technology and Analytics Department Division of Student Success Location Arlington Job Family Student Success Position Status Full-time Work Hours Standard Work Schedule
Monday – Friday; 8:00 am-5:00 pm.
- Occasional evening or weekend work may be required.
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
Benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
Job Summary
The CRM Product Manager, or Product Manager for Student Success Technology and Analytics, functions as a product manager and will be responsible for supporting the Civitas platform, ensuring its smooth operation and effective use by students, faculty, and staff. The individual will also function as a super-user of the various Civitas analytics platforms, providing relevant insights for stakeholders related to retention and completion trends. This role involves collaboration for implementation of a product adoption and accountability plan, system configuration, user management, ongoing end-user support, and training.
Essential Duties And Responsibilities
- User Support & Training:
- Serve as the primary point of contact for Inspire end-user support, managing incoming support requests, troubleshooting issues, and providing timely resolutions.
- Conduct training sessions to enhance user proficiency and confidence in using the Civitas platform.
- Vendor Liaison:
- Act as a liaison between the university and Civitas, attending regular meetings, tutorials, and presentations.
- Stay informed of new updates and improvements to the platform and communicate these changes to relevant stakeholders within the university.
- Continuous Improvement:
- Identify opportunities to enhance the use of the Civitas platform, recommending and implementing improvements to support student success.
- Build relationships with key stakeholders.
- Possible supervisory responsibilities in the future.
- Consultation and Strategic Vision:
- Provides consultation and guidance to analytics analysts and other campus data stewards.
- Monitor incoming user support requests, troubleshoot, and resolve issues, and escalate to vendor support, as appropriate.
- Collaborate with stakeholders to develop, implement, monitor, and refine university strategy around platform use.
- Data Analysis & Reporting:
- Collaborate with University Analytics to perform data analysis, generating insights and reports that support the improvement of student outcomes.
- Provide consultation to users on report development and interpretation on a routine basis.
- System Configuration & Management:
- Maintain and administer the Civitas Inspire enterprise analytics platform, ensuring that it is configured optimally to meet the needs of the university.
- Monitor daily processing jobs to ensure data accuracy and system functionality.
- Performs other duties as needed.
- Bachelor’s degree.
- Experience working with technical platforms.
- At least three (3) years experience in higher education.
- Master’s degree.
- Experience in a supervisory capacity and leadership role.
- Experience with predictive analytics platforms.
- Experience as an academic advisor.
- Professional aptitude for analytics, technology, excellent problem-solving skills, the ability to effectively communicate with various stakeholders including technical and non-technical users, and experience in implementing strategic initiatives.
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies 1 Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted 3 Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
- * How many years of professional experience do you have in the related field?
- None/less than 2 years
- 2 to 3 years
- 4 to 5 years
- 6 years or more
- * How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
Required Documents
- Resume or CV
- Cover/Interest Letter
Salary : $22
