What are the responsibilities and job description for the Product Manager for Student Success Technology and Analytics position at The University of Texas at Arlington?
Job Summary
The CRM Product Manager, or Product Manager for Student Success Technology and Analytics, functions as a product manager and will be responsible for supporting the Civitas platform, ensuring its smooth operation and effective use by students, faculty, and staff. The individual will also function as a super-user of the various Civitas analytics platforms, providing relevant insights for stakeholders related to retention and completion trends. This role involves collaboration for implementation of a product adoption and accountability plan, system configuration, user management, ongoing end-user support, and training.
Minimum Qualifications
The CRM Product Manager, or Product Manager for Student Success Technology and Analytics, functions as a product manager and will be responsible for supporting the Civitas platform, ensuring its smooth operation and effective use by students, faculty, and staff. The individual will also function as a super-user of the various Civitas analytics platforms, providing relevant insights for stakeholders related to retention and completion trends. This role involves collaboration for implementation of a product adoption and accountability plan, system configuration, user management, ongoing end-user support, and training.
Minimum Qualifications
- Bachelor’s degree.
- Experience working with technical platforms.
- At least three (3) years experience in higher education.
- Master’s degree.
- Experience in a supervisory capacity and leadership role.
- Experience with predictive analytics platforms.
- Experience as an academic advisor.
- User Support & Training:
- Serve as the primary point of contact for Inspire end-user support, managing incoming support requests, troubleshooting issues, and providing timely resolutions.
- Conduct training sessions to enhance user proficiency and confidence in using the Civitas platform.
- Vendor Liaison:
- Act as a liaison between the university and Civitas, attending regular meetings, tutorials, and presentations.
- Stay informed of new updates and improvements to the platform and communicate these changes to relevant stakeholders within the university.
- Continuous Improvement:
- Identify opportunities to enhance the use of the Civitas platform, recommending and implementing improvements to support student success.
- Build relationships with key stakeholders.
- Possible supervisory responsibilities in the future.
- Consultation and Strategic Vision:
- Provides consultation and guidance to analytics analysts and other campus data stewards.
- Monitor incoming user support requests, troubleshoot, and resolve issues, and escalate to vendor support, as appropriate.
- Collaborate with stakeholders to develop, implement, monitor, and refine university strategy around platform use.
- Data Analysis & Reporting:
- Collaborate with University Analytics to perform data analysis, generating insights and reports that support the improvement of student outcomes.
- Provide consultation to users on report development and interpretation on a routine basis.
- System Configuration & Management:
- Maintain and administer the Civitas Inspire enterprise analytics platform, ensuring that it is configured optimally to meet the needs of the university.
- Monitor daily processing jobs to ensure data accuracy and system functionality.
- Performs other duties as needed.
