What are the responsibilities and job description for the Customer Experience Specialist position at Excel Fitness?
About the Role
The Customer Experience Specialist is responsible for delivering an exceptional member experience, ensuring that every interaction is positive, engaging, and memorable. This involves providing personalized service, resolving issues promptly, and contributing to a positive and welcoming environment.
Responsibilities
- Member Engagement: Develop relationships with members, understand their needs, and provide tailored solutions to meet those needs.
- Operations Support: Assist in the maintenance of club facilities, including cleaning, restocking, and performing routine checks.
- Sales and Promotions: Participate in sales efforts, promote membership plans, and maintain up-to-date knowledge of products and services.
- Training and Development: Attend training sessions, workshops, and conferences to enhance skills and stay current with industry trends.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer-facing experience, preferably in a retail or hospitality setting.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
Working Conditions
This is a part-time, non-exempt position with varied hours, including evenings and weekends.
