What are the responsibilities and job description for the Front Office Coordinator/Receptionist position at Excel Therapy?
We are looking for a office coordinator/receptionist to manage the front desk of our outpatient physical therapy clinic. Duties include: greeting patients, scheduling appointments, collecting patient co-pays, documenting correspondence and answering a multi-line phone. Ideal candidates should be customer service driven, friendly, organized with the ability to multi-task. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Ultimately, a candidates duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email
- Order front office supplies and keep inventory of stock
- Schedule patient appointments and verify insurance benefits
- Perform other clerical receptionist duties such as filing, photocopying, and faxing
Skills
- Proven work in a customer service related role
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $15 - $16
