Level 2 Deskside Technician

Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!

We have a new opportunity for a Level 2 Deskside Technician to join our client’s team onsite in Denver, CO.

Duties And Responsibilities

• Primary desktop support for windows operating system, mobile device, and video conferencing systems
• Ensure consistent processes, procedures and technologies are utilized across client’s enterprise environment
• Identify and initiate resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction
• Provide second level support to the Help Desk Analyst and respond to problem tickets in a timely and efficient manner
• Coordinate and install desktop equipment and software according to department standards and procedures as needed
• Understand and follow direction provided by leads and managers of different client products and towers
• Document recurring issues in the client knowledge Base
• Document in detail case status and tasks / work completed with end users in the client ITSM system
• Follow the client critical incident process
• Follow client required safety protocols and complete regular trainings on safety and compliance
  
  

Skills And Qualifications

• High school diploma or equivalent is required
• BS or BA degree in computer science, business administration or related field is preferred
• Strong troubleshooting skills required
• Familiarity with existing operating systems is required
• Experience with MS Office applications suite is required.
• Excellent in person, oral, telephone and written communication skills.
• Minimum 3 years of personal computer experience or combined experience and be proficient in supporting the following technologies:
• Mobile device management experience and mobile web apps
• Experience with Windows operating system advanced troubleshooting
• Microsoft Office 365 support, advanced troubleshooting
• Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
• General knowledge / troubleshooting for Networking
• General knowledge of Microsoft Intune
• Printer support
• Video Conferencing system support
• Understand and troubleshoot Azure MFA
• Desktop imaging
• Strong customer service skills required
  

Core Skills

• Demonstrated strong analytical and problem-solving skills
• Able to analyze given situations, develop mental models of complex problems, and identify and recommend approaches to solving them
• Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunities
• Demonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / tools
• Ability to communicate with transparency the impact and risks as well as think creatively within defined constraints
• Influence geographically and dispersed colleagues
• Build alignment using an inclusive, collaborative style
• Ensure results are obtained and shared with colleagues at various support functions and regional sites
• Strong collaboration across multiple management levels and organizations
• Liaison and collaborate with cross functional teams
• Ability to learn and understand new technology and skills quickly
• Ability to react to and act upon feedback
• Must be a team player
  
  

Preferred Skills And Qualifications

• Microsoft Certified Professional
• Microsoft Certified Technology Specialist
  
  

$28.00 - $30.00 per hour

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.