What are the responsibilities and job description for the Deskside Manager position at Long View Systems?
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you passionate about providing solutions to your client and want to work for a company that believes in Integrity, Competence, Value and Fun?
We are looking for a dynamic and results-focused Deskside Manager for our Deskside team located in the Denver. The Deskside Manager role is an integral part of the Long View Systems team. In this role, you will lead a team of consultants and partner with the Manager, Client Success and Client(s) to ensure a high level of service delivery and client satisfaction.
A Day in the Life:
Expected salary range
Benefits
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you passionate about providing solutions to your client and want to work for a company that believes in Integrity, Competence, Value and Fun?
We are looking for a dynamic and results-focused Deskside Manager for our Deskside team located in the Denver. The Deskside Manager role is an integral part of the Long View Systems team. In this role, you will lead a team of consultants and partner with the Manager, Client Success and Client(s) to ensure a high level of service delivery and client satisfaction.
A Day in the Life:
- Review and monitor the billing of your direct reports, making sure that you are checking for missing timesheets, PHASE errors, proper job codes, correct rates and appropriate descriptions
- Complete incident reports for all issues involving clients
- Ensure that your team members follow processes related to Long View’s Service Quality initiative, which includes, Change Management and Transition from Project to Operations
- Organize fun team events, with the assistance from People Services and Corporate Services , and encourage team members to participate in social functions
- Emphasize the importance of quarterly Career Life Planning Sessions (CLPs), challenging your team members to develop their careers and team members to participate in quarterly training
- Keep your team updated on exciting LVS news such as wins, growth, new branches, company direction and strategic sessions
- Relay information from management, and the Sales Team, including feedback on team projects started, in progress and completed
- Ensure that new team members have a great onboarding experience
- Advise resourcing decisions, recommending placement of resources on projects and operational opportunities
- Experience overseeing delivery of end user support services in a global company.
- Experience managing and supporting a team of 5-10 support technicians to provide and maintain a high level of customer service and satisfaction.
- Experience delivering white-glove support for VIP users, making sure the team is providing prompt and exceptional service.
- Act as the primary escalation point for critical issues, facilitating timely resolution and maintaining exceptional communication throughout the process.
- CSI approach to assess the existing service, identify areas for improvement, and provide strategic recommendations to enhance overall performance
- Committed to Long View’s four core values: Integrity, Competence, Value and Fun with a passion about total customer satisfaction and building a team
- Customer-oriented, High energy, with high initiative
- Pleasant on the phone and in possession of superior interpersonal skills
- Interested in and knowledgeable about current news, system information, problems, changes and updates relevant to the IT user community
- Passionate about creating a great client experience and willing to assist in other areas of the business
- Excited about and willing to take 2 - 4 training events per year
- Supportive and aware of following all LVS policies including our Health, Safety & Environment (HSE), Security Compliance and Respectful Workplace Programs
Expected salary range
Benefits
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Salary : $70,000 - $80,000
