What are the responsibilities and job description for the Commercial HVAC/R Service Area Manager position at Excell Refrigeration?
Job Title:
Commercial HVAC/R Service Area Manager
Location:
Riviera Beach, FL
Reports To:
Commercial HVAC/R Service Director
Main Office/No remote work
Application Instructions:
Please follow the following steps to be considered for this position:
- Fill out the Excell Application for work: https://www.excellrefrigeration.com/join-our-team/
- Fill out two Predictive Index assessments: https://assessment.predictiveindex.com/bo/4WV/ServiceAreaManager
Summary:
The Commercial Refrigeration Area Manager at Excell Refrigeration is responsible for leading and developing the service staff to ensure high-quality customer service and operational efficiency. This role requires a motivated leader with excellent communication skills and a strong background in commercial refrigeration. The Area Manager will oversee staff performance, manage work assignments, and provide on-the-job mentoring to uphold Excell’s high standards.
Excell Culture and Perks:
- Strong focus on work-life balance
- Proven training and professional development program
- A supportive employer dedicated to your success and well-being
- A culture of excellence and high standards that fosters teamwork and accountability
- Year-round work stability
- Company vehicle and uniforms
- Safety boot program
- LEARN AND EARN THE EXCELL WAY!
Responsibilities:
ESSENTIAL JOB DUTIES:
- Manage and develop service staff, including hiring, training, evaluating performance, and setting work priorities.
- Conduct regular site visits to inspect work quality and provide technical support and mentorship.
- Monitor all work orders in your area to ensure workload management and timely completion.
- Ensure adherence to procedures and standards by reviewing employee work orders in enterprise systems.
- Complete assigned paperwork and forms accurately and on time.
- Collaborate with management and peers to improve processes and procedures.
- Maintain professionalism when interacting with external customers and internal teams.
WORK PROCESSES, PROCEDURES, AND COLLABORATION:
- Adhere to all Excell Refrigeration policies and procedures.
- Communicate effectively with dispatch regarding workload adjustments.
- Share customer feedback with management for continuous improvement.
CUSTOMER SERVICE:
- Always maintain professionalism and courtesy with customers and colleagues.
- Strive to exceed customer expectations in service delivery
- Education and Experience:
- Must have a Valid Florida Driver’s License and maintain a good driving record.
- A high school diploma or equivalent is preferred, or college.
- Must have EPA/Universal
- Clear verbal and written communication skills.
- Detail-oriented and organized with the ability to handle multiple tasks.
- Proactive safety attitude.
Physical Requirements:
- Lift, carry, or otherwise move and position objects which may weigh up to 50 pounds
- Excell Benefits:
- PTO (paid time off) / 6 paid holidays
- Competitive pay
- Group health insurance, dental, vision, short-term disability, and life insurance
- Supplemental fringe benefits, critical illness, cancer, accident/injury, wellness, disability, life insurance, and gap plan available
- 401(k) retirement program with company matching dollar for dollar up to 3% of salary
NOTE: This job description reflects the company’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Assigned tasks are subject to change at any time due to company discretion, job requirements, reasonable accommodation, or other reasons.
