What are the responsibilities and job description for the Level 2 Desktop Support Engineer position at eXcell?
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the
CompucomStaffing
team.
Our client has a brand new opportunity for a qualified Level 2 Desktop Support Engineer to join their team onsite in Cambridge, MA. This role will provide deskside and general IT support in addition to focused support in onboarding and offboarding of employees.
Job Overview :
Performing software break / fix
Trouble shoot, diagnose, image reinstall software and provide moves adds and changes
Knowledge of weekly inventory reconciliation
Knowledge of ServiceNow required
Must understand Service Level Agreements (SLA) and maintain compliance, SLA's are managed on a transaction basis
Attention to detail while maintaining accuracy and consistency
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
CompucomStaffing
Supports Equal Employment Opportunity
CompucomStaffing
a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com
