What are the responsibilities and job description for the Level 2 Technician position at eXcell?
Find out why
CompucomStaffing
is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!
Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Largo, FL.
Duties and Responsibilities :
Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for client's end users
Provide IT vendor customer service
Serve as primary contact for client's IT vendors for system implementations
Test IT implementation as required : network access, wireless, telephony
Coordinate and manage relationships with client's vendors and client's local and remote support staff
Hands and feet' for implementation and support for all IT service areas for Client's new office
Skills and Qualifications :
Minimum 3 to 5 years of deskside PC support, customer service, and support experience with problem solving involving hardware, software, and networks
Experience assisting the implementation of IT required
Extensive experience in Desktop with Windows based support
Previous experience supporting laptop, desktops, servers and / or printers
Excellent customer service skills
Able to provide support on own with limited oversight
Hands-on work experience with the following
Windows Operating systems
Some experience with Mac support
Imaging desktops and laptops
Knowledge of Active Directory
ITSM ticketing workload management
MS Office 365 suite / MS teams
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
CompucomStaffing
Supports Equal Employment Opportunity
CompucomStaffing
a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com
