What are the responsibilities and job description for the Family Enrollment Specialist position at Excellence in Childcare?
Benefits :
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Wellness resources
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Wellness resources
Sunshine Schools stands out as an excellent workplace by fostering a positive, mission-driven culture rooted in fun, inspiration, and innovation. Employees are supported with professional growth opportunities, recognition programs like Shining Moments Awards, and access to top-tier resources such as the Frog Street Curriculum. With a focus on teamwork, leadership development, and work-life balance, Sunshine Schools ensures its team thrives while making a meaningful impact on children’s lives.
Job Summary : The Family Enrollment Specialist plays a vital role in driving enrollment growth and creating a welcoming, customer-focused experience for prospective families at Sunshine Schools. This role is responsible for developing and executing strategies to recruit new families, increase enrollment, and enhance the overall bottom line. With a strong focus on sales, customer service, and the unique Sunshine experience, the ideal candidate is a results-driven professional with exceptional communication, follow-up, and relationship-building skills.
Job Responsibilities
This position is commission-based, rewarding performance and success in meeting enrollment goals. Key Responsibilities :
1. Sales and Enrollment :
Actively recruit prospective families through strategic outreach, community events, and relationship-building activities.
Meet or exceed enrollment targets and contribute to the financial success of Sunshine Schools.
Convert inquiries and leads into enrolled families by showcasing the value of Sunshine Schools’ programs and services.
2. Customer Experience :
Deliver exceptional customer service to all potential and existing families, embodying the Sunshine experience.
Conduct engaging tours of the facility, clearly communicating the school’s offerings, philosophy, and benefits.
Address questions and concerns promptly and professionally to build trust and rapport.
3. Follow-Up and Relationship Management :
Maintain consistent and timely follow-up with prospective families through calls, emails, and meetings.
Build lasting relationships to ensure satisfaction and foster referrals.
Monitor and manage leads using a CRM system or database, keeping records organized and up to date.
4. Community Engagement :
Represent Sunshine Schools at local community events and networking opportunities to enhance visibility and attract new families.
Establish partnerships with local businesses and organizations to drive enrollment.
5. Reporting and Strategy :
Track and report enrollment data, inquiries, and conversions to assess the effectiveness of sales strategies.
Collaborate with the leadership team to identify opportunities for growth and implement best practices. Qualifications :
Job Requirements
Proven experience in sales, customer service, or admissions (preferably in the education or childcare sector).
Strong interpersonal and communication skills with the ability to build relationships.
Results-oriented mindset with a track record of meeting or exceeding goals.
Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
Familiarity with CRM systems, lead tracking, or similar tools is a plus.
Passion for early childhood education and commitment to the Sunshine Schools mission and values.
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