What are the responsibilities and job description for the Patient Representative position at Excelsia Injury Care?

About Us

At Excelsia Injury Care we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, Pennsylvania, New Jersey and Missouri which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we manage, and service, offer an extensive slate of office-based rehabilitation and diagnostic services, surgical and pain management services provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker's compensation patients and have a proven track record of returning patients to their highest level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory, and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include :

Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program

Job Duties (may vary depending on region / location)

Provide administrative support to departmental physicians / supervisor / manager / administrators to include receiving and disseminating of telephone / fax messages in a timely and appropriate manner using clinic and your name

Provide consistent support / coverage as needed per departmental policy

Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner

Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality

Assist with maintaining internal / external supply inventory

Maintain on-site presence during business hours

Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments

Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy

Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment

Assist Manager and District Manager in completing request for medical records and any and all requests

Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed

Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis

Respond to corporate / physician / patient / family / attorney, inter / intra departmental general inquiries and ambiguous situations

Utilize QIP principles / techniques for organizational change and systems modification

Operate and maintain pertinent office machines / equipment to include fax, computers, copiers, etc.

Assist with the collection, sorting and distribution of departmental mail / correspondences / faxes / phone messages in a timely manner

Perform other duties and assignments as directed and / or necessary

Interview patients / collects information and enters into computer

Ensure patients' paperwork and Micro MD match

Verify insurance and documents in computer using account case notes

Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures

Maintain office in neat and orderly manner

Scanning and uploading paperwork to the EHR, if applicable

Other duties as assigned

Motor Vehicle Report Monitoring

In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and / or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver's license to do so and / or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.

Minimum Requirements

High school diploma or GED equivalent

6 months of medical experience in an administrative physician office setting

Previous computer skills to include data entry, Word, Outlook, etc.

Additional Skills / Competencies

Ability to handle multiple tasks and responsibilities

Basic telephone and computer skills

Tact and skill in patient management

Excellent communication and organizational skills

Basic understanding of medical office procedures

Ability to effectively interact with doctors, patients and co-workers

Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)

Physical / Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

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