What are the responsibilities and job description for the E-ZPass NY Customer Service Center position at Excelsior Engineering?
We are looking for someone to fill in a customer service position who can support us in the following areas:
- E-ZPass NY Customer Service Center business rules and processes
- Conduent Vector database query support with extensive knowledge of Vector database and the ability to efficiently extract data meeting customer requests
- Diagnose/debug reconciliation issues between RTCS (roadside system) and the NYCSC with extensive knowledge of current Interface Control Document (ICD) and data flows between the systems
- Assist with DMV agreements
- Review SLA compliance based on familiarity with existing SLAs and update compliance documentation/reports
- Assist with collection agency invoicing
- Assist with tag purchases, projections, budgeting, and tag swap program
- Report on weekly and monthly CSC call center activity/statistics
- Analyze and provide guidance on various NYCSC reports and data as requested
