What are the responsibilities and job description for the Patient Experience Coordinator position at EXCELSIOR ORTHOPAEDICS GROUP?
Job Details
The Patient Service Representative is the first point of contact for our patients. As a critical member of our team, you will play a vital role in ensuring an exceptional patient experience. You will be responsible for performing various duties related to patient reception and registration.
Duties and Responsibilities
Requirements and Qualifications
BenefitsWe offer a comprehensive benefits package including health, dental, and vision insurance, life insurance, and other voluntary benefits.
The Patient Service Representative is the first point of contact for our patients. As a critical member of our team, you will play a vital role in ensuring an exceptional patient experience. You will be responsible for performing various duties related to patient reception and registration.
Duties and Responsibilities
- Verify appointment and insurance information; enter data into EMR systems.
- Process new and follow-up patient registrations, gathering necessary demographic, insurance, and payment information.
- Collect copays, manage cash drawers, and track weekly/monthly totals.
- Manage past due payments and verify insurance coverage.
- Remain flexible with work assignments as patient volumes vary and doctor schedules change.
- Liaise between patients and the billing department regarding billing issues.
- Pull patient registrations through the portal.
- Apply knowledge of medical terminology, particularly orthopedic terminology.
- Proficiency in EMR and practice management software.
Requirements and Qualifications
- Associates degree preferred; HS diploma or GED required.
- 2 years of medical office experience, with patient registration experience desired.
- EMR experience required, preferably MEDENT.
BenefitsWe offer a comprehensive benefits package including health, dental, and vision insurance, life insurance, and other voluntary benefits.
