Patient Experience Coordinator

Please read the entirety of this job description before submitting your application for this position. THE RIGHT CANDIDATE WILL POSSESS:

1. STABLE EMPLOYMENT HISTORY

2. AN OUTGOING PERSONALITY

3. A DESIRE TO PROVIDE AN OUTSTANDING CUSTOMER SERVICE EXPERIENCE

If you fit this description please keep reading.

Job Title: Patient Experience Coordinator

Location: Williamsville, NY

Are you a hospitality professional who’s passionate about creating memorable experiences and making a difference in people's lives? Are you looking to bring your customer service expertise to a progressive medical environment? If so, we invite you to apply for the Patient Experience Coordinator role at our forward-thinking oral surgery practice in Williamsville, NY.

At our practice, we specialize in providing high-value, personalized oral surgery services, and we are dedicated to ensuring each patient feels cared for, comfortable, and confident in their treatment. We're searching for someone who shares our commitment to excellence and is eager to help create an exceptional experience for every patient who walks through our doors.

Key Responsibilities:

- Welcome patients with warmth and professionalism, ensuring they feel at ease from the moment they arrive.

- Coordinate patient appointments and guide them through check-in and check-out processes with efficiency and care.

- Provide concierge-level service, offering personalized attention and addressing any questions or concerns patients may have.

- Collaborate with clinical staff to ensure a seamless, positive experience throughout the entire patient journey.

- Communicate effectively with patients regarding financial information, treatment options, and follow-up care, always with a focus on clarity and compassion.

- Maintain a clean, inviting patient lounge and ensure a calm and comforting environment for all visitors.

- Anticipate patient needs and proactively offer assistance to enhance their overall experience.

What We’re Looking For:

- 2-3 years of experience in the hospitality industry (hotels, restaurants, customer service), with a strong focus on delivering high-quality service.

- A genuine passion for creating positive experiences—you understand the importance of making every patient feel valued.

- Excellent communication and interpersonal skills—you can connect with a diverse range of people and foster trust and comfort.

- Meticulous attention to detail and the ability to multitask in a fast-paced environment.

- A professional, polished demeanor with a natural ability to provide concierge-style service.

- Prior experience in a medical or dental office is a plus but not required—we are happy to train the right person.

- Tech-savvy with the ability to navigate scheduling software and office systems efficiently.

- Basic analytic and computational skills to accurately review, update, and maintain patient treatment plans, ensuring all information is current and aligned with best practices and evolving patient needs

Why Join Us?

- Work in a progressive, patient-focused oral surgery practice that values compassion and excellence.

- Be part of a team committed to making a real difference in the lives of our patients.

- Leverage your hospitality skills to transition into a rewarding career in healthcare.

- Opportunities for professional growth and development within a supportive, collaborative environment.

- Competitive compensation and benefits package.

Ready to Make a Difference?

If you're ready to bring your hospitality expertise to a role where you can truly impact the lives of our patients, we'd love to meet you! No prior dental or medical experience is required—just a desire to learn and a commitment to delivering exceptional service.

Apply today and become part of a team that’s transforming patient care—one exceptional experience at a time.

To Apply:

Please submit your resume and a cover letter explaining why you’re excited to join our team. We’re eager to meet candidates who are ready to bring their unique talents to our dynamic practice! Those missing stable employment history need not apply.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 5x8
• Monday to Friday
• No weekends

Experience:

• Hospitality: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Williamsville, NY 14221 (Required)

Ability to Relocate:

• Williamsville, NY 14221: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25