What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Excelsior Pest Group LLC?
Excelsior Pest Group is the ultimate solution to all your pest control needs in the Rochester, NY and Finger Lakes NY region! We are the result of a dynamic merger between two leading companies, Anytime Pest Control and Swarm Pest Pros, and our passion for providing exceptional pest control services is unmatched. Our team of certified technicians is equipped with cutting-edge technologies and environmentally friendly practices to eliminate any pest infestation from your home or business.
We are quickly growing, and are looking for someone with some knowledge In the Pest Control Industry (not required) to help us continue to do so. We're open to training the right motivated person!!!
Responsibilities:
- Answer emails, calls, chats and social media in a prompt and friendly manner
- Provide personalized, engaging, and compassionate customer service
- Troubleshoot customer issues and figure out quick solutions
- Implement conflict management skills to de-escalate emails in a way that builds a positive customer experience
- Make independent and insightful decisions keeping customer and company needs in mind
- Take inbound customer calls
- Scheduling Customer's service calls
Experience:
- Previous experience in an administrative Pest Control role preferred
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent proofreading skills with a keen attention to detail
- Proficient in data entry and order entry processes
- Computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience working at a front desk or customer service environment is desirable
This is a great opportunity for someone who is organized, detail-oriented, and enjoys providing excellent customer service. If you are looking for a dynamic role where you can contribute to the smooth operation of an office, we would love to hear from you.
Please note that only shortlisted candidates will be contacted for an interview.
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Job Type: Full-time
Pay: $18.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18 - $30