F&B Supervisor

Description

ABOUT HOTEL DROVER: 

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. 

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. 

So dust off your boots, grab your hat and join us at Hotel Drover. 

WHO WE’RE SEEKING: 

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.  

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.  

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right F&B Supervisor for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Embody the shared values of Hotel Drover 

• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand 

• Directs, controls all aspects of the Food & Beverage operation in accordance with Hotel Drover standards, policies, and procedures. 

• Provides guidance and direction to ensure overall departmental success. 

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assists in training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. 

• Responds effectively to internal audit reports and recommendations. 

• Works effectively with the marketing team and communicates upcoming events. 

• Participates in management training. Ensures team receives any required training or attends mandatory meetings. 

• Ensures guests receive outstanding, consistent, exceptional service by circulating through each food & beverage area. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints. Personally, runs training programs if necessary. 

• Ensures all dining, service and kitchen areas are clean and properly set up. Maintains sufficient inventory of food, supplies and equipment and orders as needed.  

• Ensures equipment is properly maintained.  

• Ensures compliance with all food and beverage regulations. 

• Ensures department follows all standard food handling, TABC, sanitation and health department guidelines. 

• Follows all safety policies and procedures. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job while ensuring proper manager / supervisor coverage. A flexible schedule is required including weekends and holidays. 

• Assists with creating weekly schedules, edits daily payroll, processes tip sheets, and approves leave and time away from work within company policy. 

• Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. 

• Ensures the enforcement of high standards of uniform policy, hygiene, and sanitation throughout the F&B areas. 

• On a need basis covers outlets when leadership team are on vacation, etc. 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.

Qualifications

Qualifications (relevant experience, education, and training): 

• High school diploma or general education degree (GED), or equivalent combination of education and experience. 

• 3 or more years of related and progressive Food & Beverage experience, prior leadership experience desired 

• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria. 

• Completes required training as scheduled. 

• Strong attention to detail and the ability to handle multiple tasks.  

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

• Ability to write reports, business correspondence, and procedure manuals.  

• Ability to effectively present information and respond to questions from groups of managers, team members, guests, and the public.  

• Must be able to speak, read, write, and understand English to communicate with management, team members and guests. Bilingual Spanish a plus. 

• Must complete TABC alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handler Card or willingness and ability to obtain one within 30 days of employment. Must obtain Serve Safe Certificate within 30 days of employment. 

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OUR CORE VALUES: 

• Hit the Mark, Every Time  

• Blaze New Trails  

• Spark Warmth 

• Be Intentional 

• Honor All 

• Do Right 

• Stay Curious