What are the responsibilities and job description for the End User Computing Manager position at ExecuSource?
Position: End User Computing Manager
Location: Decatur Georgia 30030
Target Salary: 105-125k
About The Role
Are you a dynamic IT leader with a passion for delivering world-class end-user support? Join our team as an End User Computing Manager and lead a skilled group of IT professionals dedicated to providing high-quality technical support and driving IT service excellence across the organization.
Key Responsibilities
Team Leadership & People Management
Location: Decatur Georgia 30030
Target Salary: 105-125k
About The Role
Are you a dynamic IT leader with a passion for delivering world-class end-user support? Join our team as an End User Computing Manager and lead a skilled group of IT professionals dedicated to providing high-quality technical support and driving IT service excellence across the organization.
Key Responsibilities
Team Leadership & People Management
- Lead, mentor, and develop a high-performing IT support team
- Set performance goals, manage workflows, and implement training plans
- Ensure consistent service delivery and adequate resource coverage
- Oversee resolution of technical issues and compliance with SLAs
- Act as an escalation point for complex IT incidents
- Define specifications for end-user hardware and support tools (laptops, desktops, AV tech, etc.)
- Ensure optimal performance of hardware, software, and network systems
- Partner with IT teams to implement upgrades, patches, and system enhancements
- Use data to improve support operations and end-user experience
- Lead automation efforts and promote self-service capabilities
- Identify and resolve recurring technical issues
- Foster clear communication between IT and end users
- Report on helpdesk metrics and service performance
- Train users to better utilize their technology tools
- Assist in managing the IT support budget
- Oversee IT asset procurement and inventory
- Maintain accurate records of support incidents and asset tracking
- Create and update documentation for procedures and technical resolutions
- Bachelor’s degree in IT, Computer Science, or related field (preferred)
- 3 years in an IT leadership role, specifically in help desk or end-user support
- Strong hands-on experience with Tier 2 support, including Windows, MacBooks, networking, VMs, and M365 suite
- Familiarity with VPNs, security protocols, and IT infrastructure
- Experience optimizing team performance and support workflows
- Proficiency with ticketing systems (Jira Service Manager preferred)
- Knowledge of ITSM/ITIL frameworks and best practices
