What are the responsibilities and job description for the Help Desk Technician position at Executech?
Role Description:
Ready to be the first line of tech defense at Executech? As our Help Desk Technician, you’re the superhero our clients rely on to tackle their trickiest tech troubles. From unraveling tangled software issues to banishing bothersome bugs, you’ll be the go-to guru who keeps their digital world spinning smoothly.
What You'll Do:
If you’re ready to be a Help Desk Hero and believe you’ve got the tech chops to back it up, send us your resume. We can’t wait to see what superpowers you bring to our team!
Typical Working Environment:
A combination of work from the office and work on-site at client offices.
Work in a temperature-controlled environment with low to Moderate noise levels consistent within an office; staff, phones, and collaborative dialogue.
Physical Demands:
Regularly talk, hear, sit, use computer/peripherals, and drive.
Hours of Work:
This is a full-time position.
Typical work hours are Monday – Friday 8 am to 5 pm
Hours may vary to meet the needs of clients and business operations. This may include days, evenings, nights, weekends, and holidays.
The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all required responsibilities, duties, and skills. Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluate reasonable accommodations.
Ready to be the first line of tech defense at Executech? As our Help Desk Technician, you’re the superhero our clients rely on to tackle their trickiest tech troubles. From unraveling tangled software issues to banishing bothersome bugs, you’ll be the go-to guru who keeps their digital world spinning smoothly.
What You'll Do:
- Be the Problem Solver: Dive deep into diagnosing and solving a spectrum of technical issues, including but not limited to network setups, software conflicts, and hardware malfunctions.
- Tech Setups and Solutions: You’ll be hands-on with installations, configurations, and ensuring all tech aligns with client needs.
- Client Communication Champion: Develop lasting relationships through consistent and clear communication, ensuring clients feel valued and understood.
- Dynamic Prioritization: Manage a shifting schedule and multiple tasks with a cool head and careful attention to detail.
- Team Collaborator: Share knowledge freely, support your colleagues, and contribute positively to our team dynamic, helping us achieve collective goals.
- Education and Experience: Degree or certification in IT, Computer Science, or related field preferred. Solid foundation with a minimum of 1 year in a technical support or help desk role.
- Technical Proficiency: Strong knowledge of Windows operating systems, TCP/IP, Internet connectivity troubleshooting, routers, firewalls, DNS services, and wireless technologies.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain technical issues in simple terms.
- Customer Service Excellence: Professional, patient demeanor, adept at managing customer expectations and delivering great experiences.
- Adaptability and Resilience: Ability to effectively handle stress, prioritize workload, and adapt to changing priorities throughout the day.
- Engaging Environment: Every day brings new challenges and no day is like the other.
- Supportive Culture: Be part of a team that values each member, providing a supportive and collaborative workspace.
- Career Growth: We offer ample opportunities for professional growth and learning.
- On the Move: Ability to perform physical tasks such as moving hardware (up to 50 lbs.).
- Travel Savvy: Occasional travel to client sites may be required to perform the magic only you can deliver.
If you’re ready to be a Help Desk Hero and believe you’ve got the tech chops to back it up, send us your resume. We can’t wait to see what superpowers you bring to our team!
Typical Working Environment:
A combination of work from the office and work on-site at client offices.
Work in a temperature-controlled environment with low to Moderate noise levels consistent within an office; staff, phones, and collaborative dialogue.
Physical Demands:
Regularly talk, hear, sit, use computer/peripherals, and drive.
Hours of Work:
This is a full-time position.
Typical work hours are Monday – Friday 8 am to 5 pm
Hours may vary to meet the needs of clients and business operations. This may include days, evenings, nights, weekends, and holidays.
The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all required responsibilities, duties, and skills. Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluate reasonable accommodations.
Salary : $45,000 - $50,000
