Operations Manager

Position Overview:

We are seeking a dedicated and driven Operations Manager to oversee the maintenance and management of our operations, directly supervising a team of 17 employees, including 4 direct reports. The ideal candidate will have a strong sense of process improvement and management, with the ability to learn real estate processes quickly. Our team is poised for growth, and we need a leader who can harness that potential. The technology we use is straightforward, so an understanding of business operations and financial management is crucial, especially as the company handles significant financial transactions.

Team and Culture:

Our team is united in our goals, rowing in the same direction with a deep care for one another and our employees. We live by our core values of personal excellence, respect, integrity, dependability, and execution. We believe in fostering a challenging yet rewarding work environment where everyone is committed to our collective success.

Key Responsibilities:

• Team Leadership & Development: Directly supervise and manage a team of 17, including 4 direct reports, fostering a collaborative and growth-oriented environment.
• Process Improvement: Implement and refine processes to enhance operational efficiency, with a focus on continuous improvement.
• Performance Management: Develop and manage a scorecard for professionals, ensuring that everyone has clear metrics to achieve. Lead the implementation of SOPs to track weekly performance, with 80% of the team hitting their targets.
• Project Management: Oversee the Turnover Process, including the development of standard product lists, turnover product lists, and flip product lists. Implement and manage a Turn Over quote calculator to streamline operations.
• Stakeholder Communication: Maintain strong communication with stakeholders, ensuring alignment with business goals and efficient onboarding of new clients.
• Operational Excellence: Ensure the smooth execution of the Non-Payment/Eviction Process, maintain margins by project, and monitor hours worked by task through detailed reporting and analysis.

Qualifications:

• Proven experience in operations management, with a strong focus on process improvement.
• Demonstrated ability to lead and develop teams, with a track record of building scoreboards and instilling quarterly reviews.
• Strong business acumen, particularly in managing financial operations and large transactions.
• Grit and resilience, with the ability to thrive in a fast-paced, results-oriented environment.
• A commitment to personal excellence, respect, integrity, dependability, and execution.
• Significant experience in operations management, with a preference for candidates who have experience in fast-paced, high-stakes environments.
• Experience in real estate is not required but will be considered a plus.
• Strong leadership skills with a collaborative, team-oriented approach.
• Exceptional communication skills, with the ability to engage effectively with all levels of the organization.
• A strong sense of personal responsibility and a commitment to excellence.

Work Schedule & Location:

• Hours: 8:00 AM - 5:00 PM, Monday through Friday, with minimal work outside of these hours.
• Location: On-site at our office, with increased activity during the summer months.

Compensation & Benefits:

• Salary Range: $80,000 - $90,000 annually, with a $500 budget to enhance your office environment.
• Benefits: Access to health and dental insurance (first $200 covered, with coverage beginning after 90 days), 2 weeks of paid vacation per year, 3% company match for 401(k), and the use of a company vehicle for travel.
• Investment Opportunity: Potential to invest with the team, with opportunities for long-term growth.