What are the responsibilities and job description for the Team Lead / Supervisor - House Cleaning, Maid, Housekeeper position at Executive Home Services?
Company Description
Executive Home Services is hiring professional house cleaners / maids / housekeepers!
Executive Home Services is a comprehensive luxury home services provider that is committed to the genuine care and comfort of the interior and exterior of our customer's homes. Our services improve the lives of our customers by providing convenience, value, and superior customer service. We desire to create lasting and trusting relationships with all of our customers to the point that we become the sole provider for all of their interior and exterior home needs.
Mission Statement:
To be the best home services provider in the eyes of our customers, our employees and the communities we serve. We accomplish this by treating our customers as family, their homes as our own and providing superior service that improves the lives of our customers.
Job Description
We are looking for an individual that places superior customer service as their top priority.
What is superior customer services to us?
- Consistent high quality work
- Anticipatory of needs / Being a problem solver
- Happy, Friendly & Courteous (Greets customer by name with a smile on their face)
- Personalized and Detailed
- Building relationships through connecting and engaging with customers
- Creating memorable experiences that "Wow"
- Continually innovating and improving
- Owning your wrongs and being proactive to fix them
Responsibilities:
- Lead team of 2 to 3 house cleaners - responsible for meeting / exceeding company cleaning standards and overall customer satisfaction
- Clean residential homes, businesses, or office locations
- Ensure a clean and orderly environment
- Move reasonably small furniture as necessary
Qualifications
- Hard working, reliable and trustworthy
- Attention to detail, good organizational skills, process oriented
- Self-starter with a can-do attitude that is a strong team player
- Ability to lead a team / supervise
- Flexible work schedule (typically 9 to 5 but can vary daily)
- Excellent communication skills
- Must be able to read, write, and communicate effectively with residents, families, and other associates in English - Bilingual preferred (English & Spanish)
- Knowledge and use of electronic technology such as smart phones, tablets, & computers.
- Must have clean driving record with Driver's License
- Must be legally authorized to work in the United States (Verification will be completed)
- Must be willing to submit to a Criminal Background Check and Drug Test
Skills / Requirements:
- 1 year(s) of work experience in a domestic help / hospitality environment (house cleaning company, hotel, country club, or resort) preferred
- Work safely with cleaning chemicals, handle fragile and valuable items, ensure home security (lock doors, set alarms, pet security / safety)
- Ability to work near / around cleaning chemicals, dust, pet dander and other environmental allergens / irritants
- Frequently required to stand, walk, reach with hands and arms, sit, stoop, kneel, crouch, and crawl
- Occasionally required to lift and/or move 30 pounds and push or pull up to 100 pounds
Additional Information
Why work for us?
- Industry leading pay with potential for profit sharing
- Full time work, Monday to Friday, NO scheduled nights and NO weekends!
- Fast growing company with strong desire to promote from within
- Comprehensive paid training
- Company car to and from our customer's homes
- All cleaning supplies and equipment provided
All your information will be kept confidential according to EEO guidelines.