What are the responsibilities and job description for the Hotel General Manager position at Executive Hospitality Group?
Job Summary
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service and hospitality. This role requires strong leadership skills, a deep understanding of the hospitality industry, and the ability to manage a diverse team effectively. The ideal candidate will possess a passion for guest services and a commitment to achieving operational excellence.
Responsibilities
- Lead and manage all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee budgeting processes, financial reporting, and cost control measures to ensure profitability.
- Recruit, train, and mentor staff to foster a positive work environment and promote professional development.
- Ensure compliance with health and safety regulations as well as hotel policies.
- Manage guest relations by addressing concerns promptly and effectively.
- Collaborate with marketing teams to promote the hotel’s services and special events.
- Monitor industry trends to identify opportunities for improvement or innovation in service delivery.
Skills
- Strong leadership abilities with experience in managing teams in a hotel or resort setting.
- Excellent communication skills; bilingual or multilingual capabilities are a plus.
- Proficient in human resources management, including recruitment, training, and employee relations.
- Familiarity with phone systems and technology used in hospitality operations.
- Solid understanding of budgeting processes and financial management within the hospitality industry.
- Exceptional guest service skills with a focus on creating memorable experiences for guests.
- Ability to work under pressure while maintaining attention to detail.
This position offers an exciting opportunity for individuals looking to advance their careers in the hospitality sector while making a significant impact on guest experiences.
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- Employee discount
- Health insurance
Schedule:
- Evening shift
- Morning shift
Work Location: In person
Salary : $75,000 - $95,000