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Director of Operations-Portland, OR

Executive Leadership Solutions
Portland, OR Full Time
POSTED ON 12/10/2024 CLOSED ON 1/29/2025

What are the responsibilities and job description for the Director of Operations-Portland, OR position at Executive Leadership Solutions?

Director of Operations – Vehicle Service Industry/Oil Change

Position Title: Director of Operations

Location: Portland, OR

Overview:

Our client is seeking a dynamic and experienced Director of Operations to lead the development and management of their nationally recognized and growing automotive services brand. This role is pivotal in driving their growth strategy in the Pacific Northwest region. The Director of Operations will oversee all operating business aspects, from financial performance to human resources and sales growth.

Key Responsibilities:

Operational Excellence: Ensure that all locations operate efficiently, adhere to company standards, and deliver exceptional customer service. Follow the franchisor handbook.

Team Leadership: Recruit, train, and manage a high-performing team to support the operations and growth of the business.

Customer Service: Develop and implement strategies to enhance customer experience and satisfaction.

Financial Management: Manage budgets, forecast financial performance, and ensure profitability of the locations.

Training and Development: Create and oversee training programs to ensure all team members have the necessary skills and knowledge.

Compliance: Ensure all centers comply with local, state, and federal regulations and company policies and procedures.

Stakeholder Engagement: Build strong relationships with stakeholders, including franchise partners, suppliers, and local communities.

Reporting: Provide regular updates and reports to the ownership team on the status and performance of the locations.

Representation: Represent the ownership team at national conferences, calls, and regional meetings.

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field; or proven successful career experience in like role.

Proven experience in managing multi-unit operations, preferably in the automotive quick-service industry.

Strong leadership, communication, and interpersonal skills.

Ability to develop and implement strategic plans and manage multiple projects simultaneously.

Financial acumen and experience with budgeting and forecasting.

Knowledge of industry regulations and compliance requirements.

About our Client:

Our client is a national real estate development and investment firm dedicated to helping retail operations grow.

They work with the best in the business; Dutch Bros, Chipotle, Starbucks, Tesla and Wendy’s; to name a few.

Our client is an equal-opportunity employer and offers excellent salary and bonus plus the following employee benefits:

Health and Wellness Benefits: Medical Insurance, Dental Insurance, Vision Insurance, and Flexible Spending Accounts (FSAs)

401(k) Retirement Plan

Disability Insurance

Paid Time Off (PTO)

Parental Leave

Student loan reimbursement

Professional Development and much more.

Director Automotive Consumer Services Oil & Energy Accounting / Auditing Administrative Advertising Business Development Customer Service General Business Human Resources Management Marketing Public Relations Purchasing Product Management Project Management

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