What are the responsibilities and job description for the General Manager-Quick Casual Restaurant position at Executive Leadership Solutions?
General Manager - Quick Casual Pizza Concept on the Gulf Coast of Florida
The role of a General Manager (GM) involves extensive responsibilities aimed at ensuring the smooth operation, profitability, and customer satisfaction of the restaurant.
Here’s a comprehensive job description for our Quick Casual Restaurant General Manager position:
Responsibilities:
Leadership and Team Management: Oversee daily operations, lead and motivate the team to ensure customer satisfaction, and maintain high standards of quality and service. This includes hiring, training, scheduling staff, and conducting performance evaluations. The GM is expected to create a positive, team-oriented work environment.
Operational Excellence: Manage the restaurant’s operations, including inventory control, ordering supplies, ensuring food safety and sanitation standards, and compliance with local health and safety regulations. They are also responsible for maintaining the facility, ensuring cleanliness, and managing equipment maintenance.
Financial Management: Handle financial aspects such as budgeting, payroll, analyzing financial data to identify areas for improvement, and ensuring that financial targets are met. This includes managing costs, tracking sales, and implementing strategies to increase profitability.
Customer Service: Ensure a high level of customer service, often by directly interacting with customers to resolve complaints or issues. The GM promotes a customer-focused culture and may participate in local community events to build brand loyalty.
Training and Development: Implement company training programs to ensure all staff are well-versed in Pizza Hut's procedures, product standards, and service expectations. They play a crucial role in employee development through coaching and feedback.
Compliance and Safety: Enforce all company policies, procedures, and legal requirements, ensuring that the restaurant complies with health, safety, and security policies.
Qualifications:
Experience: Typically requires at least 2 years of leadership experience in QSR, Quick Casual or Casual restaurant environment with experience in managing a P&L & track record of accountability for financial results.
Educational Background: While not mandatory, a Bachelor's degree in business or hospitality can be advantageous. High school diploma or equivalent is required.
Skills: Strong leadership, customer service, communication, and operational management skills are essential. The ability to handle multiple tasks under pressure, solve problems, and make decisions quickly is crucial.
Physical Demands: The job might require standing for long periods, lifting heavy objects, and working varied hours, including nights and weekends.
Salary and Benefits:
Compensation: Salary, Uncapped monthly bonus potential based on KPIs, Benefits Package, MANY company perks programs and much more. Fun Fact! Our client promotes 60% from within. So much opportunity waiting!
Mid-Senior Level Food & Beverages Hospitality Human Resources Restaurants Administrative Art / Creative Customer Service General Business Human Resources Manufacturing Strategy / Planning Sales Product Management Purchasing
The role of a General Manager (GM) involves extensive responsibilities aimed at ensuring the smooth operation, profitability, and customer satisfaction of the restaurant.
Here’s a comprehensive job description for our Quick Casual Restaurant General Manager position:
Responsibilities:
Leadership and Team Management: Oversee daily operations, lead and motivate the team to ensure customer satisfaction, and maintain high standards of quality and service. This includes hiring, training, scheduling staff, and conducting performance evaluations. The GM is expected to create a positive, team-oriented work environment.
Operational Excellence: Manage the restaurant’s operations, including inventory control, ordering supplies, ensuring food safety and sanitation standards, and compliance with local health and safety regulations. They are also responsible for maintaining the facility, ensuring cleanliness, and managing equipment maintenance.
Financial Management: Handle financial aspects such as budgeting, payroll, analyzing financial data to identify areas for improvement, and ensuring that financial targets are met. This includes managing costs, tracking sales, and implementing strategies to increase profitability.
Customer Service: Ensure a high level of customer service, often by directly interacting with customers to resolve complaints or issues. The GM promotes a customer-focused culture and may participate in local community events to build brand loyalty.
Training and Development: Implement company training programs to ensure all staff are well-versed in Pizza Hut's procedures, product standards, and service expectations. They play a crucial role in employee development through coaching and feedback.
Compliance and Safety: Enforce all company policies, procedures, and legal requirements, ensuring that the restaurant complies with health, safety, and security policies.
Qualifications:
Experience: Typically requires at least 2 years of leadership experience in QSR, Quick Casual or Casual restaurant environment with experience in managing a P&L & track record of accountability for financial results.
Educational Background: While not mandatory, a Bachelor's degree in business or hospitality can be advantageous. High school diploma or equivalent is required.
Skills: Strong leadership, customer service, communication, and operational management skills are essential. The ability to handle multiple tasks under pressure, solve problems, and make decisions quickly is crucial.
Physical Demands: The job might require standing for long periods, lifting heavy objects, and working varied hours, including nights and weekends.
Salary and Benefits:
Compensation: Salary, Uncapped monthly bonus potential based on KPIs, Benefits Package, MANY company perks programs and much more. Fun Fact! Our client promotes 60% from within. So much opportunity waiting!
Mid-Senior Level Food & Beverages Hospitality Human Resources Restaurants Administrative Art / Creative Customer Service General Business Human Resources Manufacturing Strategy / Planning Sales Product Management Purchasing
