What are the responsibilities and job description for the SAP Delivery Manager position at Executive Software Guild?
Job Details
SAP Delivery Manager
Full-Time
Onsite at Cary, NC
Key Responsibilities:
Service Delivery Management
- Oversee the delivery of SAP managed services, ensuring alignment with contractual obligations, SLAs, and KPIs.
- Monitor the performance of onsite and offshore teams to deliver high-quality services.
- Drive continuous improvement initiatives to enhance service delivery efficiency.
- Ensure key KPIs of Story points delivery and AMS SLAs are achieved
Stakeholder Engagement
- Serve as the primary point of contact for the client s IT and business teams regarding SAP services.
- Conduct regular governance meetings to review service performance, project updates, and future strategies.
- Manage relationships with third-party vendors and internal stakeholders to ensure seamless service integration.
Incident and Problem Management
- Ensure timely resolution of critical incidents to minimize impact on business operations.
- Perform root cause analysis for recurring issues and implement corrective measures.
- Coordinate with technical teams for effective problem-solving and knowledge sharing.
Change Management through Sprint Stories
- Manage the implementation of SAP changes and updates, ensuring minimal disruption to business operations.
- Review and approve technical changes, collaborating with relevant teams for impact analysis.
- Guide and mentor project team on Sprint quality processes and ensure changes as per agreed story points and quality SLAs.
Team Leadership
- Provide guidance and mentorship to onsite and offshore teams.
- Foster a culture of accountability, collaboration, and innovation within the delivery team.
Risk and Compliance
- Identify potential risks related to SAP services and develop mitigation plans.
- Ensure compliance with client-specific regulatory and security standards.
Administrative Support
- Support account manager and offshore administrative controller on status of monthly achievements and numbers.
Skills and Competencies:
Technical Expertise
- Good understanding of SAP modules, architecture, and integration.
- Knowledge of SAP Managed Services frameworks, tools, and methodologies.
Management and Leadership
- Proven ability to manage cross-functional teams in an onsite-offshore model.
- Strong organizational and prioritization skills.
Communication and Problem-Solving
- Excellent interpersonal and negotiation skills to engage with diverse stakeholders.
- Analytical mindset to identify root causes and drive innovative solutions.
Project and Process Management
- Experience with ITIL processes, including incident, problem, and change management.
- Proficiency in project management methodologies (Agile/Waterfall).
Qualifications:
- Bachelor s degree in information technology, Computer Science, or a related field.
- 8 years of experience in SAP service delivery or project management roles.
- Certification in SAP modules or project management (e.g., Agile, ITIL) is preferred.
- Experience managing large-scale SAP implementations or support projects in an onsite-offshore delivery model.
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