What are the responsibilities and job description for the Manager - IT Infrastructure Delivery position at IT Infrastructure Delivery - the Association Careers?
About the Role:
You will oversee MSP’s Service Desk, Field Support Engineers and make sure IT Infrastructure and End-user Support services are running smoothly. You will report to the Senior Manager - IT Infrastructure and work either from our offices in Durham, NC or remotely.
You Will:
You will manage a team of around 20 consultants, ensuring the service provided meets our standards.
Your responsibilities around Service Delivery Management include:
- To monitor and coordinate with MSP’s IT service desk teams to ensure support services are delivered.
- Oversee MSP’s Global Field Support Engineers from Association’s perspective and ensure the support services are up to standard.
- Conduct weekly reviews with MSP’s Delivery leads and team members.
- Collaborate with relevant teams to address and resolve service delivery issues promptly.
- Deliver reliable IT Infrastructure and End-user support services.
Your responsibilities around Service Improvement Management include:
- Monitor and report on the performance of services.
- Work with the business and other IT teams to manage service improvement activities.
You will work as part of a planned on-call schedule and may also be required to work outside of regular business hours on occasion.
You Have:
At least a recognized Diploma or Degree in Information Technology.
Experience managing a team.
5 years of experience in IT Service Delivery.
Experience working in a Multinational organization.
Experience working with Managed Service Providers
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
The Salary Range for this role is: $90k to $110k
Please note, this is a standard range and exact compensation may vary based on skills, experience and location. If you’d like to understand more on the salary range, please contact the recruiter listed on this posting.
This role will ideally be filled within the next 3-6 months, but if you're interested, we encourage you to apply as soon as possible, as we may amend or withdraw our jobs at any time, and reserve the right to do so.
While this role can work remotely in the US, please note that we are unable to employ individuals in the state of California.
Salary : $90,000 - $110,000