Client Technology Manager

Responsibilities

• Develop client technology road map and vision
• Serve as a main point of contact and act as an escalation point to engineers
• Manage the overall relationship with customers and own all technical projects and provide overall oversight, guidance, recommend solutions and consultative services to clients
• Identify potential obstacles and suggest operational and security improvements
• Manage and coach engineers through knowledge sharing, root cause analysis, and implementing best practices in day-to-day activities
• Mentor, train, and encourage employee engagement to increase productivity and better well-being.
• Manage approval of employee wellness time-off requests and PTO.
• Execute on the overall support strategy, and drive team and individual performance through metrics, reporting, and client feedback
• Support the team’s initiatives for structured career growth and development in line with company vision
• Participate in organizational initiatives to improve functions, process, and technology for clients
• Lead and assist in wide variety of managerial, technical, and operational tasks at all levels of the organization.

Requirements

• Strong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, Azure AD, especially from an architecture and implementation of services standpoint
• Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar product for endpoint threat management
• Understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
• Understanding of public cloud platforms, specifically Azure, specifically from an architecture or implementation standpoint
• Creating and maintaining detailed technical and procedural documentation
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities

• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
• Significant experience with Microsoft Azure
• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Education

• Degree preferred