What are the responsibilities and job description for the Customer Services Rep position at Exela Enterprise Solutions?
Communication - Verbally conveying information clearly and professionally. Written, writing emails, reports, and documentation accurately and effectively. Active Listening, understanding clients concerns and needs without interrupting. Empathy, demonstrating understanding and care during client interactions.
Customer Service - Customer-Centric Mindset prioritizing client satisfaction and experience. Service Knowledge understanding the company offering deeply. Adaptability adjusting to varying client personalities and demands.
Technical - CRM tools familiarity with customer relationships management and software. Understanding and interpreting client feedback and data. Navigating tools like emails, and collabration software.
Customer Service Rep
About the Role:
As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities:
- Batch documents and organize them for data entry processing.
- Enter data from source documents into automated systems accurately and efficiently.
- Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
- Perform verification tasks as required, checking for accuracy and identifying errors.
- Make corrective entries as indicated by verification results or other warnings.
- Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
- Operate peripheral equipment as part of the data entry process.
- Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
- Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
- Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
- Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
- Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
- Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications:
- High school diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Ability to work at a computer for extended periods.
- Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
- Close vision and ability to focus are necessary for performing tasks accurately.
- Experience with data entry is desirable.
- Ability to engage in repetitive motion activities like twisting, bending, and climbing.
- Previous experience with data entry is advantageous.
"The pay for this position starts at $15 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered."
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Salary : $15
