Sr. Manager, Operations

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

About the Role:

As a Senior Manager of Operations, you will be responsible for overseeing and optimizing the day-to-day operations of the organization. Reporting directly to the Director or Vice President of Operations, you will play a key role in developing and implementing strategies to improve operational efficiency, enhance productivity, and drive business growth. You will lead a team of operations professionals, set performance goals, and ensure that operational processes align with company objectives and standards. Your leadership and strategic insights will be instrumental in driving operational excellence and achieving key performance metrics.

Essential Job Responsibilities

• Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity across all areas of the organization.
• Lead and manage a team of operations professionals, providing guidance, coaching, and support to ensure high performance and employee engagement.
• Oversee day-to-day operations, including production, supply chain management, logistics, quality control, and customer service, to ensure smooth and efficient workflow and delivery of products/services.
• Collaborate with cross-functional teams, including sales, finance, HR, and IT, to identify operational needs, address challenges, and drive process improvements.
• Monitor key performance indicators (KPIs) and operational metrics, analyze data trends, and identify areas for improvement to drive operational excellence and achieve business objectives.
• Develop and manage operational budgets, forecasts, and resource allocations to ensure cost-effective operations and optimal utilization of resources.
• Identify and implement technology solutions and automation tools to streamline processes, improve efficiency, and enhance decision-making in operations.
• Ensure compliance with relevant laws, regulations, and industry standards, as well as company policies and procedures, in all aspects of operations.
• Foster a culture of continuous improvement, innovation, and accountability within the operations team, encouraging initiative, creativity, and proactive problem-solving.
• Build and maintain strong relationships with internal stakeholders, external partners, vendors, and suppliers to support operational goals and objectives.
• Prepare regular reports, presentations, and updates for senior management, providing insights into operational performance, challenges, and opportunities.
• Stay abreast of industry trends, best practices, and emerging technologies in operations management, and recommend strategies for adaptation and implementation as appropriate.
• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or related field required; Master's degree preferred.
• Minimum of 7-10 years of progressive experience in operations management, with a proven track record of success in leading and optimizing operations in a complex organizational environment.
• Strong leadership and management skills, with the ability to inspire and motivate teams, drive results, and foster a culture of collaboration, innovation, and continuous improvement.
• Excellent strategic thinking, problem-solving, and decision-making abilities, with a focus on driving operational excellence and achieving business goals.
• Demonstrated expertise in operations management principles, processes, and methodologies, including lean management, Six Sigma, and process optimization techniques.
• Proficiency in data analysis, performance metrics, and operational analytics, with the ability to interpret data, draw actionable insights, and make data-driven decisions.
• Advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software applications.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.
• Experience working in industries such as manufacturing, logistics, supply chain, or service operations preferred.
  
  

The salary for this position is $90,000 annually; however, base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.