What are the responsibilities and job description for the Mgr New Business position at Exelon?
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
(New Business oversight consisting of all requests from new service, load additions, line extensions, relocations and miscellaneous requests including temporary services, demolitions, upgrades, make ready, make safe, etc.) Lead and manage regional New Business organization. Responsible for regional scorecard. Monitor performance metrics to meet customer needs, improve customer satisfaction and obtain first quartile performance in cost and reliability. Establish and maintain relationships with key builder / developers in service territories. Ensure rate policies are properly applied and collections received. Work closely with Work Management and C&M in the execution of customer requests to meet customer need dates. Respond to and investigate regulatory complaints. Responsible for metering and inspection activities as related to new business. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
JOB SCOPE
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
(New Business oversight consisting of all requests from new service, load additions, line extensions, relocations and miscellaneous requests including temporary services, demolitions, upgrades, make ready, make safe, etc.) Lead and manage regional New Business organization. Responsible for regional scorecard. Monitor performance metrics to meet customer needs, improve customer satisfaction and obtain first quartile performance in cost and reliability. Establish and maintain relationships with key builder / developers in service territories. Ensure rate policies are properly applied and collections received. Work closely with Work Management and C&M in the execution of customer requests to meet customer need dates. Respond to and investigate regulatory complaints. Responsible for metering and inspection activities as related to new business. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
- Management of regional New Business organization including performance management, hiring, and career development.
- Interface with Work Management, C&M and other stakeholders for the execution of New Business work. Establish, maintain and improve relationships with other departments
- Interface with external customers including major developers, contractors and other utilities. Prepare and deliver presentations to externals customers and Exelon executives.
- Prepare and monitor budget. Achieve financial targets including CIAC collection and cost per unit target.
- Develop technical capabilities in the organization. Respond to regulatory investigations and complaints with response back to the local PUC.
- Develop and execute strategic initiatives to support the Corporate EED goals.
- Responsible to act as an Emergency Response Manager or equivalent level in the Emergency Response Organization. Beyond 100% of your normal duties.
JOB SCOPE
- Responsible for oversight of all regional new business activities, including installations, removals, temporary service requirements, line extensions, new business related relocations, customer requests and un-metered service requests.
- Has a matrix relationship with New Business Process lead and a direct relationship with the Regional Operations Lead
- Oversight of New business expenditures of approximately $20 million budget with $4 million in CIAC collection.
- Implement strategic initiatives to obtain significant cost reduction and high customer satisfaction.
- Interfaces with senior management, executive managers, regional organizations, customers including large builders and developers, contractors, regulators and government officials as necessary.
- ComEd - Directs a staff of 1 supervisor and 10 to 14 direct reports. Manages an indirect staff of 5 employees.
- PECO � Direct reports � 16 - 22
MINIMUM QUALIFICATIONS
- Bachelors Degree in Engineering, Business Administration or related field.
- At least 5 years of delivery experience, including at least 2 years of leadership or proven team leadership experience; 3-5 years as a supervisor or manager recommended.
- Demonstrated knowledge and understanding of distribution engineering and construction practices.
- Proven leadership ability in a high performance culture.
- Proven high level management skills in coaching, performance management, and developing business competencies.
- Demonstrated ability to achieve results, build consensus, establish trust, communicate effectively and foster culture change within a matrixed organization.
- Self-initiator with the demonstrated ability to develop and implement process enhancements and efficiencies including technology and performance.
- Demonstrated business acumen, strategic planning, customer awareness and ability to create value 0 eliminate non-value activity
- In lieu of degree, 9-12 years of relevant experience.
PREFERRED QUALIFICATIONS
- Graduate degree or graduate level work in Engineering, Business Administration or related field.
- 3-5 years of supervisory experience.
- Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $117,600.00/Yr. - USD $176,400.00/Yr.
- Annual Bonus for eligible positions: 20%
- 401(k) match and annual company contribution
- Medical, Dental and Vision Insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
- Long Term Incentive Plan for eligible positions
- Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
- Referral bonus program
- And much more
Salary : $117,600 - $176,400
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