What are the responsibilities and job description for the Junior Communications Associate position at Exeltra Consultants, Inc.?
Exeltra Consultants, Inc. delivers innovative solutions for campaign management through personal engagement, intuitive interactions, and fostering an environment where the customers truly do come first. Our campaign management teams are dedicated to treating each consumer with individual attention and focus in order to consistently improve the overall customer experience and service satisfaction. Exeltra Consultants, Inc. is seeking a new addition to our team who is focused on delivering quality care to our valued customers.
Summary of the Position : The Junior Communications Associate will be based in our corporate Waco office. The right candidate will be an integral part of our talented team, supporting our continued growth.
Primary Duties of Junior Communications Associate :
- Process all customer inquiries regarding product availability and service area, product description and application, account status, and order tracking.
- Facilitate new account setup, price point adjustments, product information and literature, and basic questions.
- Process all orders and establish credits as necessary.
- Develop and analyze reporting procedures for customers and basic protocol.
- Perform other duties as assigned.