What are the responsibilities and job description for the Medical Records Specialist position at Exer Urgent Care?
Exer Urgent Care
Exer is an innovative healthcare provider with a platform built for growth. We are transforming the urgent care industry with an ER physician-staffed clinical model and a retail inspired online / offline treatment experience. Each Exer facility has an on-site ER doctor, a nurse, X-Ray and IV capability, licensed lab with a broad array of test results available within minutes, plus a dispensing pharmacy. Exer offers more comprehensive medical services than a traditional walk-in urgent care...all for the cost of an office visit copay. From coughs and colds to bumps and bruises, as well as broken bones and lacerations, we can handle it. If you need an ambulance, call 911 - for everything else, come to Exer.
Job Summary
Acts as the primary point of contact for medical record requests. Based on type, routes different medical record requests to appropriate teams, tracks, and follows up to ensure all requests are completed in a timely manner. As needed, works with legal team to directly fulfill requests for records. Ensures accuracy, timeliness, and confidentiality in response to all request for medical records.
Essential Functions
- Appropriately and accurately pulls records for patient care, quality review, and audits in a timely manner.
- Observe confidentiality and safeguards all patient related information.
- Responsible for coordinating the release of medical information to insurance companies, lawyers, state, and federal agencies.
- Responsible for processing of subpoenas and court orders, at the direction of the Chief Administrative Officer.
- Verify authorizations in accordance with company policy and procedures and state and federal laws.
- Notify requester when records are available.
- Maintain a good working relationship within the department and Centers.
- Adhere to Exer company requirements, policies, and standards.
- Provide excellent customer service.
- Filing of all records.
- Answering incoming calls to the department.
- Perform other duties as assigned.
- Routes medical and billing record requests to the responsible team, tracks all requests, and ensures timely responses.
Role Requirements