What are the responsibilities and job description for the Medical Assistant - General Surgery position at Exeter Hospital?
The Medical Assistant will provide support to the practice in the functional areas of clerical, clinical and business under the direct supervision of a Nurse, Nurse Practitioner, Physician Assistant or Physician.
Requirements:
- High School or GED
- For hires after 11/28/2011: CMA/RMA/CCMA certification/registration required or within 6 months of hire OR credentialed through a formal training program that includes testing of knowledge
- BLS within 6 months of hire
Major Responsibilities:
1. Perform clinical duties such as pre‑visit work, obtaining vital signs, providing medication reconciliation, and assisting providers with examinations and/or procedures.
2. Clean and prepare instruments for sterilization as required. Ensure exam rooms are cleaned and stocked.
3. Following standard work procedures and messaging policy, respond to the patient phone portal message on the same day.
4. Use standing protocols to complete pre-visit work, close gaps in care, administrate vaccines, and complete prescription refills.
5. May schedule pre‑admission and diagnostic testing and place follow-up calls to patients after surgery.
6. May perform any of the following daily administrative duties of the practice: greeting/check-in/check-out, scheduling patients, answering telephones, taking messages, organizing patient charts, filing, pulling and copying patient records, collection of co-pays and patient balances, post-payment and adjustment transactions, and balance daily journal.
7. Maintains and adheres to established Core Physicians policies and procedures and federal regulations, including, patient confidentiality, quality assurance, safety, environmental and infection control standards; responsible for participating in the daily huddle and completing any actions required and working as a member of the care team to ensure proper communication between all team members.
8. In some practices, the MA may perform scribing duties; accompany the provider into the patient examination room and accurately and efficiently document the encounter; order any labs, make referrals, and order prescriptions that have been recommended by the provider.
9. Responsible for monitoring care team metrics to evaluate improvement metrics and outcome.
10. Provides coverage for other Core Offices as needed, based on priorities, and performs other duties as assigned.
