What are the responsibilities and job description for the Manager, Operations USA position at EXFO?
Job Summary
As a member of management in the Houston operation you will help to ensure that the company will work efficiently and be profitable. This position is a multifaceted hands-on role as you will be responsible for managing the logistics group, managing the office, managing the facility, shipping, EHS, and eventually a technical group that provides equipment repair for customers.
Duties And Responsibilities
An integral part of the job is to lead the team in proper defect analysis and using continual improvements techniques to achieve cost reductions through process improvement. Responsible for driving the team to accomplish the department goals and initiatives. Works closely with other department Managers to optimize results.
We look forward building the future with you!
As a member of management in the Houston operation you will help to ensure that the company will work efficiently and be profitable. This position is a multifaceted hands-on role as you will be responsible for managing the logistics group, managing the office, managing the facility, shipping, EHS, and eventually a technical group that provides equipment repair for customers.
Duties And Responsibilities
An integral part of the job is to lead the team in proper defect analysis and using continual improvements techniques to achieve cost reductions through process improvement. Responsible for driving the team to accomplish the department goals and initiatives. Works closely with other department Managers to optimize results.
- Review and implement employee/ employer health and safety measures
- Support fire prevention and awareness
- Oversee the management of the service center, optimize repair processes, and ensure quality service for customer products.
- Oversee the management of logistics including receiving, shipping, customs, and ensuring timely delivery of products using ERP systems (e.g., SAP).
- Be hands on and prepared to assist various department tasks, packing, receiving, documents, as needed
- Oversee the facility management (such as but not limited to IT support, phones, health and safety, office supplies, building, parking lot, maintenance, cleaners, repairs, security system, card access)
- Support HR by assisting with new employee orientation
- Regularly appraise / coach / discipline to improve the skill, motivation, knowledge, and attitude of employees as it relates to job performance and their impact on the organization
- Manage, maintain and improve the existing ISO9000 system as needed
- Other duties as related to Service or facility management as may be deemed necessary
- Education: Engineering degree in electronics or equivalent is preferred.
- Experience: Minimum of 5 years in the electronics field and at least 2 years in a managerial role is an asset.
- Proficiency in fiber optics and facility management is an asset.
- Familiarity with customs and logistics procedures is an asset.
- Solid understanding of ISO systems and their management is advantageous.
- Excellent organizational skills with a strong sense of quality and attention to detail.
- Positive attitude and initiative in addressing challenges.
- Exceptional communication skills in English, both written and verbal.
- Strong technical background to support the Service Center effectively.
We look forward building the future with you!
