What are the responsibilities and job description for the Service Coordinator position at EXFO?
EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.
Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.
- Support the training of repair technicians and service center staff as needed
- Perform fault diagnostics on test stations
- Perform test station maintenance, updates, repairs, and new test station installations
- Maintain calibration and repair records for test equipment and jigs
- Act as a backup the repair technicians to troubleshoot, repair, or calibrate electronic and optical test equipment as required
- Act as a backup for triage inspections
- Act as a backup for Service Center Planning Technician to plan the workload schedule of RMAs
- Act as a backup for receiving and inspecting RMAs
- Appraise and improve the skill, motivation, knowledge, and attitude of the service center employees as it relates to job performance and impact of the department
- Assist with budgetary planning
- Assist with hiring of service center employees
- Assist with the coordination, priorities, and supervision of the service center team
- Support the implementation of engineering change orders
- Ensure ESD and PPE controls are in place for the entire service center team
- Operate various test equipment and tools needed to perform repairs and calibrations
- Document parts, labour time, and analysis notes in SAP ERP
- Provide capacity updates to the Service Center Planning Technician
- Experience electronic and fiber optic equipment
- Experience with analog and digital electronic circuits and technology is required
- Experience with handling of electronic equipment is required
- Experience with electronic troubleshooting and repair methods is required
- Experience with the use of ERP (experience with SAP is an asset)
- Knowledge of EXFO products and operation would be an asset
- Very good computer literacy and understanding of databases, email, and spreadsheets.
- Good verbal and written reporting skills.
- Excellent attention to detail to produce a high-rate of ‘right-first-time’ results in all work.
- Ability to learn new skills, technologies, and ideas rapidly.
- Ability to work to within deadlines and under pressure while maintaining a positive attitude at all times.
- Customer, action, and results-oriented
- Versatility
- Highly responsible
- Strong sense of responsibility and organization
- Autonomy, attention to detail, and accuracy
- Ability to work as part of a team
- Relevant experience: Minimum 3-4 years of electronic test equipment service experience with good understanding of electronics. Experience with optical equipment is beneficial.
- Language requirement: English (spoken, reading, writing)
- Education: minimum College in electronics program
EXFO is an equal opportunity employer
Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.
For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.
Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.
Thank you for your interest in EXFO!
Nearest Major Market: Houston
