What are the responsibilities and job description for the Spa Director position at exhale® Spa at Battery Wharf Hotel Boston...?
Situated within the Battery Wharf Hotel, this Boston flagship location is a destination for wellbeing on the waterfront. This scenic spa & gym location offers Barre, Cardio, Yoga, and HIIT classes, as well as exhale®’s newest spin class in Boston, Core Cycling. Guests enjoy views of the water from several of the light-filled spa therapy rooms while experiencing massages, facials, acupuncture, healing, manicures, pedicures and waxing. A detoxifying coed hammam, calming zen lounge, relaxing sauna, and well-amenitized changing rooms complete the exhale® experience.
Position Summary:
The Spa Manager is responsible for the daily operations, management, and profitability of the spa, along with the highest level of customer service and quality work environment.
Position Requirements:
- Increase gross margins of the business through growing revenue through sales and reducing costs through optimal scheduling, staffing plans, and capacity utilization.
- Hit sales targets by tracking, directing, and coordinating all sales activity
- Achieve growth by successfully managing the sales team around provided sales goals.
- Oversee the management of all positions: front desk, housekeeping, spa technicians, and retail.
- Responsible for recruiting, coaching and performance monitoring.
- Manage, coordinate, and/or conduct new hire orientations, associate meetings and development trainings.
- Improve guest service and satisfaction levels through heightened levels of communication and personal presence in the unit; maintain a high level of guest rapport and service
- Ensure the maintenance and cleanliness of spa facility. Control and maintain a high quality of music selection and HVAC.
- Ensure spa treatment quality controls, including service, cleanliness, and product usage.
- Manage the preparation of purchase orders for professional treatment and operational supplies.
- Maintain proper inventory levels for all professional and retail products.
- Maintain expertise regarding all standard operating procedures and policies.
- Work with staff and local businesses to participate in special projects, events, and promotions.
- Adhere to all applicable policies, procedures, guidelines, and core values.
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal guests.
- Other duties as assigned
Education and/or Skills Required:
- Bachelor's Degree or equivalent work experience.
- Minimum of three (3) years' experience in hospitality.
- Must be enthusiastic, motivated, and a team player.
- Must possess computer proficiency with Windows-based products.
- Must have outstanding experience delivering high-quality customer service.
- Display good organizational, written, and verbal skills.
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Boston, MA 02109: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Willingness to submit to a background check in accordance with any applicable laws
- How many years of Spa Management experience do you have?
Experience:
- Inventory management: 3 years (Preferred)
- Spa services: 3 years (Preferred)
- Hospitality management: 3 years (Preferred)
Work Location: In person
Salary : $75,000 - $100,000