What are the responsibilities and job description for the Guest Service Agent position at EXHIBITION HUB?
Job Position Title: Guest Service Agent
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Job Description Summary:
Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts. Responsibilities may include some or all the below responsibilities.
Essential duties and responsibilities:
- Maintain effective communication with appropriate managers, customers’ and peers
- Handle box office when necessary to collect tickets
- Assist the retail area with merchandise when needed
- Assist with VR preparation
- Meet and greet customers in a friendly manner
- Answer guest inquiries and assist customers when needed.
- Adhere to and monitoring guests’ adherence to all Covid safety procedures
- Complete any other duties which enhance the guest experience
- Assist in load out/load in tasks
- Assist with merchandise inventory tasks
- Assist with maintaining the cleanliness and upkeep of stations and facilities
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Education and/or Work Experience:
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- Must be at least 18 years of age
- High School graduate or GED
- Customer service experience preferred
Skills & Abilities:
- The ability to read, speak and effectively understand the English language
- Standing and/or walking for much of the time
- Solving practical problems dealing with a variety of variables
- Must possess above average communication skills
- Safety conscious
- Outgoing and friendly
- Willing to actively engage guests
- Ability to learn and understand exhibit content in order to be able to answer general guest queries
- Commitment to providing the best in customer service
Job Types: Part-time, Temporary
Pay: $16.00 per hour
Expected hours: 15 – 29 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $16
