What are the responsibilities and job description for the Guest Service Agent position at REDROOF INN?
- Greet guests and complete the check-in process
- Input and retrieve information from the computer and PMS system
- Confirm guest information, room rate, selection of room, code electronic keys
- Provide information to guests about hotel amenities & local area
- Assist guests with check-out
- Ensure rooms and services are correctly accounted and charged
- Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
- Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
- Answer and manage phone calls in a timely manner, managing multiple tasks at once
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
- Receive, retrieve, and relay messages and packages to guests
- Other duties as assigned
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Cincinnati, OH 45241: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
