What are the responsibilities and job description for the Service Coordinator position at Exigent?
Job Title: Service Coordinator
Reports To: Service Manager
Location: Newburyport, Massachusetts
About ATCO & The Role
Join ATCO’s team of skilled professionals specializing in sophisticated commercial and industrial mechanical systems. We are looking for a Service Coordinator to provide exceptional customer service and administrative support to our Service Department. This role offers an exciting opportunity to contribute to a fast-paced, service-driven environment with growth potential and the stability of working for a respected industry leader serving Eastern Massachusetts, New Hampshire, and Southern Maine.
The ideal candidate has 1-2 years of experience in an administrative or customer service role, preferably in a service-based industry. They are highly organized, detail-oriented, and proactive, with excellent communication skills and the ability to manage multiple priorities.
If you have a passion for customer service, problem-solving, and administrative coordination, we encourage you to apply!
Key Responsibilities
Customer Service & Communication (35%)
We are seeking a highly organized, detail-oriented professional who thrives in a fast-paced environment. The ideal candidate has excellent communication skills, a proactive mindset, and a strong ability to manage multiple priorities.
The ideal candidate should be someone who enjoys problem-solving, taking initiative, and is eager to support both customers and internal teams. If you have a passion for delivering top-notch customer service and a knack for administrative coordination, we want to hear from you!
Minimum Qualifications
About Exigent Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.
Reports To: Service Manager
Location: Newburyport, Massachusetts
About ATCO & The Role
Join ATCO’s team of skilled professionals specializing in sophisticated commercial and industrial mechanical systems. We are looking for a Service Coordinator to provide exceptional customer service and administrative support to our Service Department. This role offers an exciting opportunity to contribute to a fast-paced, service-driven environment with growth potential and the stability of working for a respected industry leader serving Eastern Massachusetts, New Hampshire, and Southern Maine.
The ideal candidate has 1-2 years of experience in an administrative or customer service role, preferably in a service-based industry. They are highly organized, detail-oriented, and proactive, with excellent communication skills and the ability to manage multiple priorities.
If you have a passion for customer service, problem-solving, and administrative coordination, we encourage you to apply!
Key Responsibilities
Customer Service & Communication (35%)
- Serve as a primary point of contact for customer inquiries, providing professional and timely assistance.
- Answer and direct service-related calls, ensuring proper technician assignment based on skill level.
- Maintain and update customer records, including service history and account details.
- Follow up on pending service work and recommended repairs in coordination with the sales team.
- Proactively engage with customers to verify account information and resolve issues.
- Provide general office support to the service team, including document management and scheduling assistance.
- Prepare and process paperwork for manufacturer warranty parts.
- Monitor permit renewals, equipment registrations, and compliance deadlines.
- Assist with maintaining technician schedules, dispatch board updates, and contract spend plans.
- Review service work orders, technician time records, and material purchase orders for accuracy.
- Collaborate with the accounting team to address invoice questions, discrepancies, and necessary adjustments.
- Process assigned tasks related to accounting systems, including contract billing and asset tracking.
- Work with the Director to analyze job trends by market segment, equipment type, and customer base.
- Provide updates and status reports to management on service requests and project completion.
- Track and report key service metrics to help optimize operations.
- Support additional projects or initiatives as needed to enhance service operations.
We are seeking a highly organized, detail-oriented professional who thrives in a fast-paced environment. The ideal candidate has excellent communication skills, a proactive mindset, and a strong ability to manage multiple priorities.
The ideal candidate should be someone who enjoys problem-solving, taking initiative, and is eager to support both customers and internal teams. If you have a passion for delivering top-notch customer service and a knack for administrative coordination, we want to hear from you!
Minimum Qualifications
- 1-2 years of experience in an administrative or customer service role, preferably in a service-based industry.
- Strong organizational, communication, and problem-solving skills.
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong problem-solving skills and adaptability to changing circumstances.
- Ability to work both independently and collaboratively.
- Associate’s degree in Business Administration, Customer Service, or a related field.
- Prior experience in a service-based industry (HVAC, mechanical systems, or related fields).
- Competitive Compensation: On top of a competitive base salary, this role comes with an annual incentive bonus.
- Career Growth: Opportunities to advance within a growing, industry-leading company.
- Comprehensive Benefits Package: Including health, dental, and retirement plans.
- PTO: Company Policy- Will offer up to 15 days of PTO paid company holidays
About Exigent Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.
