What are the responsibilities and job description for the Service Coordinator position at Munters?
Job Title : Service Coordinator
Location : Remote- MA
Company : Munters Corporation
About Us : Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers'operations. With an optimal climate system, we can help them to more efficiently use energy or waterresources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
Description of Job Role and Responsibilities :
- Schedule and dispatch Field Service Technicians within assigned region
- Manage service labor backlog ensuring service orders are not aging and current
- Coordinate key service events including technicians, parts and any applicable services direct with end customer
- Act as the liaison between Technicians, customers, and internal functional areas
- Answer phones and emails to address customer issues or route requests such as order updates, organizational info and who to contact to resolve problems, customer complaints / issues, and other administrative issues.
- Update and manage relevant customer information and activities in ASTEA database and ERP system as needed
- Handle difficult customer situations and solve customer service challenges as they arise.
Experience and Skills required :
Key Personal Skills :
Key Competencies :
Job Qualifications :
Benefits :
Equal Opportunity Employer : We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
