What are the responsibilities and job description for the Audit Coordinator I - Provider Relations Coordinator - Inbound position at EXL Service?
Join EXL Health as a Provider Relations Coordinator – Be the Voice Providers Trust!
Are you a proactive communicator with excellent problem-solving skills and a passion for helping others? EXL Health is looking for dedicated Provider Relations Coordinators to join our dynamic Pre-Audit Team. This fully remote opportunity lets you make an impact from anywhere in the U.S.!
Why You’ll Love This Role:
Work From Home: Enjoy the flexibility of working from your home office while contributing to a fast-paced, collaborative team.
Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
Your Day-to-Day Responsibilities:
As a Provider Relations Coordinator, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
Monitor and respond to internal and external emails within established service levels.
Log and return voicemails promptly.
Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
Respond to chat inquiries from providers with clarity and accuracy.
Escalate unresolved issues to management and follow up as needed.
Communicate and report any workflow or system issues to leadership.
Consistently meet quality and productivity standards.
Uphold HIPAA and confidentiality regulations in all interactions.
What You Bring to the Table:
Education: High school diploma or equivalent.
Experience:
Prior customer service or high-volume call center experience required.
Healthcare experience is a plus but not mandatory!
Skills:
Strong verbal and written communication skills.
Exceptional organizational and multitasking abilities.
Proficiency in Microsoft Office (Excel and Outlook).
Comfortable working in a high-volume, fast-paced environment with various software programs.
Why Join EXL Health?
At EXL Health, your role is more than just a job—it’s an opportunity to grow, learn, and make an impact.
Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.
What’s in It for You?
A chance to work for a Best Places to Work organization recognized for its commitment to employees.
Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry.
The flexibility of remote work paired with the excitement of a fast-paced, rewarding career.
Ready to Be the Connection Providers Count On?
Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!
EXL Health – Where Passion Drives Progress.
Salary : $35,000 - $39,000
