What are the responsibilities and job description for the Bilingual Call Center Representative- Healthcare position at EXL Service?
EXL Health is looking for a Bilingual Customer Service Representative. This role is 100% remote in the US.
Responsibilities:
Provide customer service duties by effectively responding to incoming phone calls and manage outbound calls in a timely manner.
Update policy information in administrative and workflow systems to process requests.
Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards.
Effectively and efficiently communicate with customers.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets.
Build positive relationships with operations team members.
Adherence to schedule and excellent time management skills
Provide suggestions for improvement of current processes to management.
Qualifications:
High school diploma
PC/ Technological skills - Solid Windows based and mainframe experience, Microsoft Office Experience
Scheduled hours may range from 8am-8pm Eastern daily.
Strong phone and verbal communication skills along with active listening
Excellent communication skills
Ability and willingness to learn.
Attention to Detail and Organization
Preferred Qualifications:
Proven service aptitude and customer service skills in handling customer concerns effectively, timely and in a courteous manner.
Demonstrated decision making skills.
Flexible/Open to change - ability to adapt positively to changing business needs.
Focus on results - Proven ability to set and meet aggressive goals.
College degree or equivalent work experience
Previous call center experience a plus
What We Offer:
EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
Sky is the limit for our team members. The unique experiences gathered at EXL Health set the stage for further growth and development in our company and beyond.
Salary : $15 - $19
